Whisperings PureStream:
Common Questions and Answers...

Just Need Help Getting Started with Whisperings PureStream?

Check out our simpler Getting Started page to get up to speed quickly!

Looking for Help Tuning in With a Specific Device?

Jump directly to the "device" portion of this FAQ, which covers how to set up PureStream with dozens of devices, including iPhone/iPad, Android Phones & Tablets, Apple TV, Alexa, Bose SoundTouch, Chromecast, Grace Digital Radios, Roku, Sonos and many others!

The Top Ten Questions Asked...

These questions cover about 95% of all support inquiries to us about Whisperings PureStream.

1. I just signed up, but haven't received my login information... read answer here
2. I've lost/forgotten my login info... how do I find that? read answer here
3. It won't accept my username/password... read answer here
4. How do I change my username, password and/or contact email? read answer here
5. Billing Questions... How do I update my payment info, cancel or turn off recurring billing? read answer here
6. I signed up, but still hear the commercials... read answer here
7. How do I log into PureStream and/or log in with the advanced player so I can skip songs, mark favorites or "remove songs" I don't want to hear any more? read answer here
8. The music is stopping/buffering/disconnecting or expiring my session... read answer here
9. When I try to connect, nothing happens or I get MEDIA SOURCE ERROR... read answer here
10. Devices & Apps: How do I set up with my particular devices/equipment/apps? read answer here

Don't see your question here? Email support@solopianoradio.com.

Question: I Just Signed Up, but Haven't Received My Login Information...

After signing up, you'll receive a "Welcome to Whisperings PureStream" email. This email contains your username (which is your email address) and links to where you can manage your account or reset your password should you need to. If you don't receive this email, check your spam folder. If you still don't see it, contact support@solopianoradio.com and we'll lend a hand.

Question: I've lost/forgotten my login info...

Your username will be whatever email address you signed up with. To reset your password, go to my.solopianoradio.com and look for the "Forgot your password?" link under the username field. Click on that, enter your account email address, and follow the prompts. Keep in mind, your username and password are both CASE SENSITIVE.

Question: It Won't Accept my Username/Password...

If your login information isn't being accepted, it generally means one of four things...

1. You're not entering your login information correctly. Your username will be the email address you signed up with. Your password will be whatever you set it up to be. To reset your password, go to my.solopianoradio.com and look for the "Forgot your password?" link under the username field. Click on that, enter your account email address, and follow the prompts. Keep in mind, your username and password are both CASE SENSITIVE.
2. You're not matching upper/lower case on your username/password. Your username and password are CaSE SeNSiTiVE. If you don't match the upper/lower case of your login credentials, the system won't accept it.
3. You set up your password with non-western characters OR a hashtag (#) ampersand (&) or plus (+) in your password. These symbols are frequently used for command line parameters on the server level, so if you include them in a username or password, the authentication server will not recognize them. In that event, go to my.solopianoradio.com and look for the "forgot Your Password?" link under the username field. Click on that, enter your account email address, and follow the prompts to reset your password.
4. You're subscription has expired. You should receive a notification a week or so prior to your account expiring to let you know your term is up. If you're unsure, you can just login via the web site player. If the login fails, the player error message will tell you exactly why. If the account has simply expired, you can just renew your account.

If you still have trouble logging in, just email support@solopianoradio.com and they'll be glad to help.

Question: How Do I Change Username, Password and/or Contact Email?

You can manage every aspect of your PureStream account in your PureStream account manager. Login there, and you can update all your info.

Question: How Do I Update My Payment Info, Cancel and/or Turn Off Recurring Billing?

Updating Your Payment Details...

On August 22nd, 2024, we put in place a new account management system for PureStream Subscribers. If you subscribed to PureStream on or after this date, go to https://my.solopianoradio.com , log into your account manager with your PureStream credentials, and you can update, change, or cancel your subscription.

If you subscribed PRIOR to 8/22/24 using PayPal or our older credit card system, see below for how to update your payment information. Of course, if you have any questions or prefer to, you can just email support@solopianoradio.com with your update request and we'll either take care of your request or direct you as needed.

Updating your Credit Card info: If you signed up using our Credit Card Option, email support@solopianoradio.com with your update request and we'll email you a special link to a secure page where you can update your credit card to make it current.

Updating your PayPal info: If you signed up using the PayPal Option, log into your PayPal account and in the upper right, click your account name and then "Account Settings" under that. On the left, select "Money, Banks & Cards." Then on the right, if you scroll down, you'll see "Automatic Payments"... click on the "Set/Manage Automatic Payments" link below that. That will bring up all your preapproved payments and subscriptions and "Whisperings: Solo Piano Radio" should be on that list. Click on the "Whisperings: Solo Piano Radio" subscription link and at the bottom of the following page, you can see and change/update your funding source for the subscription.

Canceling Your Subscription and/or Recurring Billing...

If you're cancelling due to difficulty you're having with your subscription, we would love to have the opportunity to help solve your problem. Just email support@solopianoradio.com and let us know what's going on. Most issues encountered are easily resolved. That being stated...

On August 22nd, 2024, we put in place a new account management system for PureStream Subscribers. If you subscribed to PureStream on or after this date, go to https://my.solopianoradio.com , log into your account manager with your PureStream credentials, and you can cancel your subscription there.

If you subscribed PRIOR to 8/22/24 using PayPal or our older credit card system, see below for how to cancel your subscription. Of course, if you have any questions or prefer to, you can just email support@solopianoradio.com with your cancelation request and we'll take care of that for you.

To Cancel a Credit Card Subscription and/or Recurring Billing: If you signed up for recurring billing using our Credit Card payment option, you can cancel by sending a request to support@solopianoradio.com . We'll take care of that for you and confirm when it's done.

To Cancel a PayPal Subscription and/or Recurring Billing: If you signed up for recurring billing via PayPal, log into your PayPal account, click on the "Activity" menu, and then do a Search for "Whisperings" and then set the search date to either this year or last year, depending on when you last paid. If you have an active subscription, "Whisperings: Solo Piano Radio" will show up on your list. Click on the link to view the details, then click on "View Recurring Payment Details." On that page, there is a link to cancel your subscription. Make sure when you cancel, you click the comfirm option on the page that follows as well. NOTE: PayPal will immediately cancel your subscription and your access to PureStream. We are notified when someone cancels, so if you have time left on your term, we will reactivate your account on our side for the remainder of your paid term as soon as we see that.

If it's easier for you, you can cancel by sending a request to support@solopianoradio.com and we'll take care of that for you.

Question: I Signed Up, but Still Hear the Commercials!

If you are hearing the commercials, that means you're still tuning into the free stream and not Whisperings PureStream. You need to login into your Whisperings PureStream account to get our commercial-free stream. See the answer to How to Login to Whisperings PureStream (next question below).

Question: How Do I Log Into Whispering PureStream?
and/or How Do I Get the Advanced Player Features?

The easiest way to log into PureStream is to do so from our web site home page at www.solopianoradio.com . On the middle/right side of the page, you'll see the blue "Login to PureStream" button. Click that, and the player will pop up. You'll see the username and password fields... enter your credentials then click the LOGIN button for the commercial-free music. NOTE that if you leave the "Customized" box unchecked, the player will log into our basic player. The basic player requires the least amount of bandwidth, so it's the best option if you are experiencing network congestion or are streaming over a slow and/or throttled connection.

To get the Advanced Player features, so you can skip songs, mark favorites and remove songs from your personaly playlist...

1. If you are on a desktop/laptop system: check the "Customized" box right under the username/password fields before you log in. That box should be checked by default, but if it's not, go ahead and check that to log into the full-featured player. (If the player logs you in automatically because you have the "Save Login" box checked from previous logins, just Log Out, check the "Customized" box, then Log back in. The player will remember your settings.) Once you log in, you'll see the skip and thumbs up/down functions. All the other tune in options (like opting out of hymns) are under the Tools menu in the player. Note that this player gives you the highest quality sound and the most interactive experience, but it also requires a solid network connection.
2. If you are on a mobile device: You'll need the Whisperings app in order to use the custom features, as mobile browsers do not support them. Once you have the Whisperings app, go to the Settings tab (bottom of the screen), then at the top of the Settings page, select the "PureStream Custom" option. Once that's done, return to the Now Playing screen, tap play, and you'll have the ability to skip songs, mark favorite songs, or remove them from your personal playlist.

If you prefer, you can log in using a variety of other players, apps and devices. However, the advanced "PureStream Custom" features are only available via our web site player (on a desktop/laptop), in the iPhone/iPad/Android Whisperings apps, the Whisperings AppleTV app and the Whisperings Alexa skill. If you log in from other players, like Bose, Sonos, TuneIn, iTunes, etc., you won't have the advanced features since those are built into our players specifically. For a breakdown of all the ways you can log in, go here.

Question: The Stream Keeps Stopping/Buffering or Expiring My Session

If your stream keeps buffering, skips, just plain stops, or the player ends your session after a period of time, that is symptomatic of trying to connect to us through an overtaxed, congested network. There may not be enough available bandwidth on your local network... or the problem could lie anywhere between you and our server. Between you and our server there could be a dozen or more network hops. If there's a network connection problem at any one of those hops, that will effect your ability to receive our stream.

This can be a tough problem to troubleshoot as the source of the problem could be just about anywhere between you and us.

NOTE: The only time our player will expire your session is if a) you pause the player for an hour or b) the player times out due to bandwidth or connectivity issues. The player is designed for indefinite play time, so as long as you have internet connectivity, the player will continue to play. There is no time limit.

BEFORE YOU DO ANYTHING ELSE, try these two things:

1. Try connecting using a different browser. If you encounter the problem regardless of which web browser you are using, that confirms the problem is not browser related, but is more likely a network issue. However, if you can stay connected just fine on a different browser, you may way to clear your browser cache on the problem browser. Just google "How to clear the cache in (whatever your browser is)" and you'll find instructions on how to do that. You just want to clear the temporary files and images for whichever browser you are using... then completely shut down and restart your system.
2. Try a simple system restart. This will free up system resources in event the problem is a system resource issue.

If you encounter the connection problem regardless of which web browser you are using and a system reboot doesn't clear it up, that pretty much confirms the problem is most likely a network issue.

The solution to this problem, in most cases, is to tune in using our lower bit rate stream options. If you're using our web site player, the simplest way to do that is to uncheck the "Customized" box before you log in. This will put you in our basic player, which requires much less bandwidth than the custom player. So uncheck that box, log in and see if you can stream without interruption. That may be enough.

If the problem just recently started out of nowhere, more than likely it will clear up just as mysteriously and suddenly, so you can always try again at a later time.

If you still have difficulties keeping the connection, send an email support at support@solopianoradio.com and perhaps they can make some other suggestions.

Question: I Try to Connect and... Nothing Happens or I get a MEDIA SOURCE ERROR Message...

In most cases if you're trying to connect to Whisperings PureStream and nothing at all happens... or if you receive a MEDIA SOURCE ERROR, it's an indication that something is blocking your access to our file server. It could be a firewall blocking the access, enhanced network security or a browser plug-in (or old data) interferring with the connection. We have seen instances where users have adjusted their browser security settings to make them more stringent on what gets through... and that has caused the player to generate this message.

The FIRST easy thing to try: If you haven't done so recently, restart your system. Doing that will free up system resources... then log in again and see if you get the same message.

The SECOND easy thing to try: if you have a different browser installed on your system, try launching that alternative browser and try tuning in from that one... see if you get the same error message. If it works, you'll know whatever is causing the problem is specific to your original browser and is not a firewall or network security issue. To fix it (in the original browser), try clearing your browser cache. If you're using the Chrome browser, for example, click on the Menu in the upper right (the three little dots), then More Tools, then "Clear Browsing Data..." Select "All Time" as the time range and then check the box for "Cached images and files" and then hit the Clear Browsing Data button. That process could take a few minutes if you haven't ever done it before. If you're using a browser other than Chrome, just google "How to clear the cache in (whatever your browser is)" and you'll find instructions on how to do that. You just want to clear the temporary files and images for whichever browser you are using. Once you've cleared the cache, restart the system, relaunch the browser, return to our web site, relaunch the player and see if you still get the error.

If changing browsers makes no difference and the exact same thing happens, a firewall or tight network security is likely blocking access to our stream. This most commonly occurs in corporate or college network environments. In those cases, we recommend you contact your Network Admins to have them look at the problem.

FINALLY... here's possible work-around to this issue: Before you log into the player, UNCHECK the "Customized" box (if the player logs you in automatically because you have the "Save Login" box checked, just log out, UNCHECK the "Customized" box, then Log back in.) That will put you in our basic player which may work around the issue as our basic stream is connecting to a live feed and not a file server. Do that, then tune in, and see if you can connect without receiving the error.

Question: How Can I Set Up PureStream with My Device/Equipment/App?

See below for the full list of devices, but here are some quick notes about the iPhone/iPad, Android, Sonos and the Bose SoundTouch system, since they are so commonly used.

In regards to the iPhone/iPad and Android phones/tablets), technically, you don't need anything special to tune in from those. Just open up your device browser, navigate to solopianoradio.com, then launch the player. Here's the caveat: mobile device web browsers do not support playlist functionality like desktop/laptop browsers do. So when you tune in from a mobile device, you can only access our live audio feed - not the customizeable playlist features (like skipping songs and marking favorites) accessible from laptops and desktops. To access these playlist features from your mobile device, you'll need the Whisperings app for iPhone/iPad and/or Android. This app is made, sold and supported by a third party (Emphatek) and they do charge $9.99 for it. However, a rebate offer crediting you back the cost of the app is available for active PureStream subscribers who purchase the app AND at least a one year PureStream subscription (for rebate details and how to claim it, select the link to your preferred app below.)

Here's more info on the Whisperings app by Emphatek:

Details about the Whisperings iPhone, iPod Touch, iPad app.
Details about the Whisperings Android app.

Beyond the iPhone/Android devices, the most common devices people ask for help connecting with are Sonos devices, the Bose SoundTouch system and Grace Digital Radios. For those, check out...

How to Set up Whisperings PureStream with Sonos
How to Set up Whisperings PureStream with Bose SoundTouch
How to Set up Whisperings PureStream with Grace Digital Radios

Beyond those, Whisperings PureStream is accessible from most devices we've encountered by entering in a Custom Stream URL which passes your username/password details to our server for validation and access. Details on how to create and format a Custom Stream URL can be found here.

Here's an alphabetical list of the devices we know PureStream works with. Most of these work with our Custom Stream URL

For easy scanning, the most popular devices (by far) are listed in RED

• AIMP3
• AirPlay: You can use AirPlay to send music from Whisperings to your speaker system through the Apple Control Center controller on your iPhone. First, play music from the Whisperings App (or via our web site player) then swipe down on the top right of the iPhone's screen to open the Control Center. Tap the AirPlay icon in the group of controls in the upper right corner, then tap the speaker you want to send the audio to. Once AirPlay is on, all audio on your device should be sent to your speaker system. Here's a doc on how that works: https://support.apple.com/en-us/105068
• Aluratek Internet Radio: Aluratek no longer makes their Internet Radio units, and no longer mentions them at all on their web site. The old radio used the vTuner.com radio portal to receive streams, and as of this update (01/2024) that portal still exists for access, so it MIGHT still function. We no longer support this product directly, however. For how to set this up, in the event it may still function, please read this important information about connecting to Whisperings PureStream with the vTuner service.
• Alexa:Get the Whisperings Radio Alexa Skill (available for the English US, UK, India, Canada and Australia regions only). Once enabled, go to the More > Skills & Games > Your Skills menu in the Alexa app on your mobile device, click on the Whisperings: Solo Piano Radio skill that you see listed there, then click on the Settings button to LINK the skill to your PureStream account. Once linked, say "Alexa, ASK Whisperings Radio to Play PureStream" to start up PureStream. Be sure to visit the skill page to familiarize yourself with all the command options, including how to enable the CUSTOM features (like skip, mark favorites and so on.) Troubleshooting Tip: We've had a few customers report that after linking their account from the Alexa app, they still could not get Alexa to recognize PureStream when called up - they'd get silence, or only the free stream would play. The solution in those rare instances seems to be to link the PureStream account from a browser on a computer, rather than from the app. To do this, from a desktop or laptop, go to the Whisperings Solo Piano Radio skill page at https://www.amazon.com/dp/B07V6KF3XK. Login to your Amazon account (if you're not already logged in) and you'll see the Disable Skill option on the right. Disable it, then Enable it, and then you'll see the button option to relink your account. Relink, enter your username/password, and Amazon will attempt to relink the skill to your connected Alexa device. Once successful, say "Alexa, ASK Whisperings Radio to Play PureStream" to start up PureStream. Alexa should recognize when you call up the Ask command for PureStream. From that point on, you should just be able to say "Alexa, play Whisperings Radio" and Alexa will play PureStream by default.
• Android Phones & Tablets: For basic, commercial-free streaming, simply launch our web site player from our home page. NOTE: Mobile device browsers do not support custom playlist functionality, so if you wish to access the more the advanced "customized" features, like skipping songs, marking favorites and so on, you will need to purchase a separate app. Be sure to read up on the Whisperings App for Android by Emphatek which does provide support for these advanced player features.
• Apple HomePod: We don't have an app specifically for HomePod so you can't use the Siri commands with it, but you can use Airplay from your iPhone or iPad device to send all your sound from your device to your HomePod speaker. Here's some information on Apple's web site on how to do that. Once you have Airplay on and connected to your HomePod sepaker, all sound from the Whisperings App (or your phone's browser, if you're using that to tune in) should be directed to your HomePod. You'll still have to manually navigate the app or player (no voice commands), but that will get your sound to the speaker. You can also turn on AirPlay from within the Whisperings app....you'll find the Airplay icon/button near the bottom of the main screen, just to the right of the volume slider bar. HomePod supports bluetooth connections also, but Airplay is probably the most direct and simplest way. Here's a helpful video that shows how to send the music from your iPhone to your Homepod. Per the video, 1) Make sure your Bluetooth is turned on on your iPhone, 2) Make sure your Homepod is connected via WiFi to the same network as your iPhone, 3) Go to the Settings > Airplay & Handoff menu on your phone, 4) make sure Transfer to Homepod is turned on, 5) Start playing Whisperings your iPhone via our player or the Whisperings app, 6) Bring your iPhone close to top of the Homepod so it connects, and then theoretically you should be good to go. .
• Apple TV: Just search for, "WhisperingsTV" (one word) app by Emphatek from the Apple TV app store. Once installed, just go to the Settings screen to enter your PureStream username and password. You can turn on/off the Custom features on this screen as well. NOTE: The WhisperingsTV app requires Apple TV 4th or 5th generation and tvOS 11.4 or later. Here's how to identify which model you have.
• Arcam Solo Neo: The Arcam uses the vTuner.com radio portal to receive streams. Please read this important information about connecting to Whisperings PureStream with the vTuner service.
• Asus AIR3
• AudioTron by Turtle Beach.
• BlackBerry 9700: See below for setup.
• BluOS / Bluesound Node: You can stream ad-free PureStream to Bluesound via the BluOS Controller App. From the app, you can connect directly into our live feed for PureStream using our Custom Stream URL. First, create and test your Custom Stream URL. Then, in the BluOS Controller App, under the left Navigation Drawer select TuneIn > Favorites. The TuneIn Favorites screen is displayed. Select Add Custom Station. The Add Custom Station modal window is displayed. Enter the Name (Whisperings PureStream) and your Custom URL Select OK. The station is now added under TuneIn Favorites. The newly added Whisperings PureStream link is also available under the left Navigation Drawer in My Favorites > Stations. You can read more detail about this setup on the Bluesound web site right here.
• Bose Music App: Not to be confused with the Bose SoundTouch App (see below), the Bose Music App is a simpler app that unfortunately, does not support the ability to open up a custom stream link. If your Bose speaker supports either Bluetooth or AirPlay, you can connect your mobile device to your speaker via one of those methods to output your devices sound to your speaker directly, then tune into Whisperings using the Whisperings App for iPhone/iPad or Android.
• Bose SoundTouch: You can stream ad-free PureStream to the Bose "SoundTouch" family of speakers and devices via the Bose SoundTouch app. From the app, you can connect directly into our live feed for PureStream using our Custom Stream URL. To do this, make sure you have the latest SoundTouch app update, then go to the Settings/Stream Custom Radio URL menu in the SoundTouch app to add the Custom Stream URL. You'll find complete information on how to create and format the custom URL for your PureStream account right here. Tip: to "save" PureStream as a preset on the Bose SoundTouch remote, play the stream, then touch and hold the button preset you want to store the stream on until the speaker beeps. NOTE: Not all Bose speakers support the SoundTouch app. Some, such as the basic Bose Wave Radio system, do not support Wi-Fi or bluetooth, so you can only play the radio streams built into the speaker. See the entry above regarding the Bose Music App. PureStream will only work directly via a Bose speaker system (such as the SoundTouch Wave System) that supports the Bose SoundTouch App.
• Chromecast: Simply set up your Chromecast app to mirror your device screen onto your TV... then either visit our web site at https://www.solopianoradio.com to tune in, or as an alternative, tune in via the Whisperings App by Emphatek. If you are mirroring properly, all sound on your device should be sent to your TV speaker system.
• C. Crane WiFi radio : This device works in tandem with Reciva. (See below for Reciva setup). You'll find information on how to link the C. Crane radio with Reciva on page 28 of the product manual. However recent customers have been having difficulty getting this unit to function with our authentication, so we no longer recommend this device for use with PureStream.
• Cobra Internet Radio: Works in tamdem with the Frontier Nuvola Smart Radio Portal. Here are detailed setup instructions.
• CMus for Linux.
• Como Audio Internet Radios (Duetto): Como Audio is no longer in business, but their old radio did at one time works in tamdem with the Frontier Nuvola Smart Radio Portal. Here's a link to our own detailed setup instructions for the Frontier Nuvola Smart Radio Portal.
• Control4
• Denon AVR Receivers: PureStream will work with the newer Denon receivers that use the HEOS app system. Please read this setup info on HEOS for more infomration about connecting to Whisperings PureStream.
• Denon HEOS App: See "HEOS" below for the setup info.
• Exstreamer
• Frontier Nuvola Smart Radio Portal: Here are detailed setup instructions.
• foobar2000
• Google Home / Google Nest: While it's not possible to call up and stream Whisperings PureStream directly from Google Home (or Nest), you can stream PureStream through your Home/Nest Hub system indirectly by tuning in from your mobile device (iPhone, iPad or Android) and outputting your devices sound, via bluetooth (or by "casting" your sound), to your Google Home/Nest speakers. Here's a video that demonstrates how to do this. Once your mobile device is paired, just use it to visit our web site at https://www.solopianoradio.com (or, optionally, use the Whisperings App by Emphatek) and log in. Once logged in, tap the play button and the stream will start. If you're properly paired, the sound from your device should be directed to your Google Home speakers. You can also connect to your Google Home via Chromecast to accomplish the same thing, mirroring your device screen, via Chromecast, to your TV. Here's another video that talks about "casting" your music from your device to your Google speakers. Here's more help/info from Google's own Nest/Home support docs.
• Grace Digital Wireless Radios: Supported via the Grace Digital Radio portal. See below for details on setting that up.
• HCA-120 Internet Radio Player
• the HEOS app by Denon: Getting PureStream to work on Denon's HEOS app is a multi-step process as HEOS does not provide a way, on it's own, to add a Custom Stream URL as is required to tune in PureStream. So what HEOS does to get around this is to make use of custom stations that have been added to TuneIn Radio. So... in order to tune into PureStream via HEOS, you need to first set up an account with TuneIn Radio, and then download and install the TuneIn app on your mobile device. You then need to Add a Custom URL to the TuneIn radio app for PureStream. Denon provides full documentation for this process, including setting up the TuneIn Radio app, on their web site here. Once you have Your PureStream Custom URL set up and working in TuneIn, you then need to launch the HEOS app and connect it to you TuneIn account. You do this in the HEOS App under Music > Settings > Music Sources > Online Music > TuneIn. Once that's done, you can then go to Music > TuneIn > My Favorites to find the Favorite you set up in TuneIn for PureStream. Once again, all this is based on and covered in Denon's HEOS documentation.
• iPad: For basic, commercial-free streaming, simply launch our web site player from our home page. NOTE: Mobile device browsers do not support custom playlist functionality, so if you wish to access the more the advanced "customized" features, like skipping songs, marking favorites and so on, you will need to purchase a separate app. Be sure to read up on the Whisperings App by Emphatek which does provide support for these advanced player features.
• iPeng App: Navigate to the Radio icon (that looks like a radio tower) and enter the secure Custom Stream URL for your PureStream account.
• iPhone: For basic, commercial-free streaming, simply launch our web site player from our home page. NOTE: Mobile device browsers do not support custom playlist functionality, so if you wish to access the more the advanced "customized" features, like skipping songs, marking favorites and so on, you will need to purchase a separate app. Be sure to read up on the Whisperings App by Emphatek which does provide support for these advanced player features.
• iPod Touch: For basic, commercial-free streaming, simply launch our web site player from our home page. NOTE: Mobile device browsers do not support custom playlist functionality, so if you wish to access the more the advanced "customized" features, like skipping songs, marking favorites and so on, you will need to purchase a separate app. Be sure to read up on the Whisperings App by Emphatek which does provide support for these advanced player features.
• Kindle Fire: Simply launch our web site player from our home page to tune into PureStream.
• Libratone Zipp (and Mini): The easiest way to connect to PureStream through your Libratone system is to tune into from your mobile device (iPhone, iPad or Android) and pair your device via bluetooth to your Libratone speaker to output your devices sound to your speaker. Here's a video showing how to pair a device with your Libratone. Once paired, point your mobile device to our web site at https://www.solopianoradio.com and log in. Once logged in, you'll see our mobile player... tap the play button and the stream will start. If you're properly paired, the sound from your device should be directed to your speaker. Note it is also possible to connect your speaker to your WiFi and then output your PC/Mac desktop's sound directly to your speaker. In that case, once your speakers are set up over WiFi, you'd just tune in via our web site as you would normally. Details on how to connect to your Libratone over Wifi can be found in the Libratone manual. As far as tuning in via the Libratone app, the app imports the Internet station list from the vTuner.com radio portal. You *might* be able to add a PureStream URL to vTuner and get that to work. It's not guaranteed or supported. Please read this important information about connecting to Whisperings PureStream with the vTuner service.
• Linux (including Ubuntu) with Streamtuner/Cmus/Amarok/Rhythmbox/VLC Media Player/mplayer: Supports our Custom Stream URL. See below for mplayer command line.
• Media Monkey
• mplayer for Linux: Use the below command line:
  mplayer -user <user> -passwd <password> http://live.str3am.com:3120/secure
• Muvid IR 715-2
• Nokia 770 Internet Tablet
• Nokia Lumina 900 Windows Phone: Supports our Custom Stream URL. Open the URL  in Internet Explorer on the Phone. That works, but you must keep the browser in the foreground.
• Ocean Digital Radios: Most Ocean Digital radios support our Custom Stream URL by allowing you to manually add a favorite station link via your web browser. To do this, type in the IP Address of your radio (found under the Configuration > Information > Network Information > IP menu), which takes you to the "My Favourite" menu. See this video example.) From there, you can Add a Channel, enter the Custom Stream URL for Whisperings PureStream, Save and click on "Play" to test. Other Ocean Digital radio models allow you to add a custom stream URL via Skytune.net, and others, the My MediaU gateway. You'll need to check the manual for your particular model to see how (and whether) it supports this functionality. You'll find a list of Ocean Digital products and the manuals for the various models right here. Look for the options for adding Internet Radio broadcasts in the manual.
• OoTunes: OoTunes can connect to the PureStream live feed directly with a specialized Custom Stream URL. See the step by step instructions here.
• Pearl VR-Radio IRX-510.WLAN
• Phillips NP1100 Media Player
• Phillips Streamium
• Playstation 3 Media Server (See below for details.)
• Radioslots.com : See below for setup details.)
• Radium Player for the Mac
• RarmaRadio
• Reciva:  See below for Reciva setup.
• Roku : If you have a modern Roku device (not the Soundbridge, see next listing for that), you can Add the Whisperings Channel to your Listings. Once added, if you have already have a PureStream account, you can go into the settings screen and enter your PureStream username/password to access the commercial-free stream on Roku. NOTE: The Roku channel app does NOT support the advanced custom player options unfortunately, but you still can access the commercial-free live feed. ANOTHER NOTE: You'll note that the Roku app offers an in-app an "ad-free" version of Whisperings for .99 cents a month. This built-in Roku option gives you ad-free listening, but ONLY on a Roku device. So this option is not a PureStream account that you can log into from anywhere, but is instead a stripped-down, Roku only version. If you HAVE a PureStream account, you can listen to that anywhere, including the Roku.
• Roku SoundBridge : See below for instructions on how to set up PureStream with the Soundbridge.
• Roon: The Roon Music Server works with the non-secure version our Custom Stream URL (See Alternative Option #2 below. Here's how to set it up: Click on My Live Radio, then + Add Station. Next, Click, the Add Station URL button (Manually ADD Station) and the Enter Station URL dialog box will open. Enter the Custom Stream URL for your PureStream account. NOTE: Since this is a non-secure URL, we do recommend you use a unique password for your account that you are not using anywhere else. Finally, click the ADD STATION button. Your custom entry should now show up on the "My Live Radio" page.
• Roberts Revival iStream 2: Works in tamdem with the Frontier Nuvola Smart Radio Portal. Here are detailed setup instructions.
• Sangean WFR-20 and WFR-28 WiFi Radio : Works in tamdem with the Frontier Nuvola Smart Radio Portal. Here are detailed setup instructions.
• Second Life: The Second Life environment *will* work with the non-secure version our Custom Stream URL (See Alternative Option #2 below), however, there are two huge problems with utilizing the Custom Stream URL in Second Life. The first is that your URL, which contains parameters for your username and password, is visible, meaning anyone can see your login details. The second is that if your account is being streamed by another user, no one else, including you, will be able to access it. For these reasons, we do not recommend PureStream for Second Life until these variables change. You can, however, use the free stream URL just fine with Second Life. The stream URL for the free stream is http://pianosolo.streamguys.net/live (we have a secure URL for the free stream, which is https://pianosolo.streamguys1.com/live, however based on customer feedback, Second Life does not work with the secure https feed.)
• Screamer Radio
• Sonos: See below for complete setup details.
• Squeezebox: Logitech discontinued Squeezebox in March 2024. It's no longer supported.
• Synology Audio Station:
• Synology DS212+
• Teufel Raumfeld App: There is a new (as of 5/2022) beta version of the Teufel app that supports our Custom Stream URL. Instructions... from the App, click on HOME, then you'll see a list. Click on AANGEPASTE STREAMS. Click on the red dot +, add the stream name (Whisperings PureStream) and add the Custom Stream URL. The item should appear as one of your favorites.
• TuneIn Radio App: for the iPhone or Blackberry or Android. (See below for setup.)
• Tuner Internet Radio App
• VLC Media Player : Supports our Custom Stream URL. Instructions as of VLC v 3.0.8 - Start player, go to the Media/Stream menu, click the Network tab, then enter the Custom Stream URL for your account. At the bottom of that screen, don't select Stream (which is the default), click the drop down and select the PLAY option... once you do that, the stream will start, and the Artist/Song info will display at the top of the VLC title bar during playback.
• vTuner Radio Portal: Please read this important information about connecting to Whisperings PureStream with the vTuner service.
• WinAmp : WinAmp supports our Custom Stream URL, which you can open and play from the File/Play URL menu to start streaming. However, if you have an OLDER version of WinAmp, you may need to put the URL in the "Alternate URL Option #1" format which looks like this: https://USERNAME:PASSWORD@wspr.streamguys1.com/secure . The same rules apply regarding the @ symbol in the USERNAME field as do in the regular URL format, so be sure to ready the full Custom Stream URL setup instructions for the details.
• WHAALE Multiroom Player App for AirPlay : Go to the Internet Radio tab / Add Custom Station and add your Custom Stream URL
• Windows Phone: Supports our Custom Stream URL. Open the URL  in Internet Explorer on the Phone. That works, but you must keep the browser in the foreground.
• XBMC Server
• XMPlay
• Yamaha RX-V579 Receiver : Yamaha Receivers use the vTuner portal to recieve streams. Please read this important information about connecting to Whisperings PureStream with the vTuner service.

Again, this is a list of the devices that we know PureStream works with. Most of these work with our Custom Stream URL.

How to Create and Format the Custom Stream URL

Whisperings PureStream will work with most devices and music players we've encountered. However, to send your PureStream username and password to our server, you'll need to enter a special streaming URL that has your login information embedded in it. That way, your login information is sent to our secure authentication server via the URL, rather than your manually having to type it in.

That URL will look like this:

https://wspr.streamguys1.com/secure2?username=USERNAME&password=PASSWORD

If your USERNAME is an email address, which is typically the case, change the @ sign in the USERNAME parameter to %40 instead. So if your PureStream username is "myemail@address.com", and your password is "Abc123456", then your Custom Stream URL would look like this:

https://wspr.streamguys1.com/secure2?username=myemail%40address.com&password=Abc123456

All on one line, no spaces, and always match the case of the username and password that was provided to you when you signed up.

To test your link to make sure you have it formatted correctly, open up the Stream URL in your web browser (either Google Chrome, Firefox or Safari - IE doesn't support this) just as you would a web site. If the link is formatted correctly, the stream should immediately start in your browser. If you try to open it and nothing happens or if you are prompted for a login, then something isn't quite formatted correctly in your URL.

Here's a list of the devices we know support opening up a custom stream URL. Note that you can also open that URL up directly in your favorite music player, such as iTunes, and it should play.

NOTE: Alternate Custom URL options for problem devices:
Alternate URL Option #1: An alternate URL format that also works looks like this:
https://USERNAME:PASSWORD@wspr.streamguys1.com/secure
Note the colon (":") between the username and password. The same rules apply with this format for changing the @ sign to %40 for your account username, if it is an email address.

Alternate URL Option #2: Some older devices and radio portals do not seem to recognize newer secure https URLs. Here is an older URL format that is not secure (it's http), but will work with most older devices:
http://live.str3am.com:3120/secure2?username=USERNAME&password=PASSWORD
Once again, this URL is NOT secure, which means your username and password will be out in the clear. While it's unlikely anyone would bother to sniff out the URL or your password, just in case, we do recommend using a UNIQUE password for your PureStream account. Of course, that is something we would always recommend you do anyway, as it's common sense. :)

If you have any difficulty with any of this, feel free to email support@solopianoradio.com .

How Do I Set Up Whisperings PureStream with the Alexa App?

These instructions assume you already have the Alexa app installed on your mobile device.

1. Open the Alexa App on your Mobile Device.
2. Go to More, then tap on Skills & Games.
3. Tap on the Search icon at the top and search for "Whisperings Solo Piano Radio." The Whisperings Solo Piano Radio skill will pop up first on the list.
4. Tap the Skill to open it, then tap on Launch. Select which device you want to send the stream to, then Launch again... and your Alexa device will ask you which stream you want. For now, say the free stream as you haven't linked your account yet. Do that and the free stream (with ads) will start playing on your Alexa.
5. Tap on Done. That will put you back to the Whisperings Solo Piano Radio skill page in the Alexa app.
6. Tap on Settings on the skill page, then on the right, tap on Link Account. On the page that comes up, enter your PureStream username and password, matching the case your login, then tap the login button and the app will tell you if you are connected successfully. Then tap on close.
7. Now say... "Alexa, Ask Whisperings Radio to Play PureStream" and Alexa will respond and start playing. From this point on, you should just be able to say "Alexa, play Whisperings Radio" and Alexa will play PureStream by default.
8. No Response from Alexa? Here's a troubleshooting Tip: We've had customers with Android phones report that after linking their account from the Alexa app, they could not get Alexa to recognize Whisperings when called up. After asking for the stream, they get silence, Alexa would only flash, or else the free stream from TuneIn would play. The solution in this instance is to link your PureStream account from a browser on a computer, rather than from the app. To do this, from a desktop or laptop, go to the Whisperings Solo Piano Radio skill page at https://www.amazon.com/dp/B07V6KF3XK. Sign in to your Amazon account (if you're not already signed in) and you'll see the Disable Skill option on the right. Disable it, then Enable it again, and then you'll see the button option to relink your account. Relink, enter your PureStream username/password, and Amazon will attempt to relink the skill to your connected Alexa device. Once successful, say "Alexa, start whisperings Radio” and it will ask you which stream you want. Say "PureStream" for the live ad-free feed, or "Custom Stream" for your personalized stream from which you have your favorites, and can add/remove them. Alexa should now recognize when you call up the Ask command for PureStream. From this point on, you should just be able to say "Alexa, play Whisperings Radio" and Alexa will play whichever stream you requested last by default.

Be sure to visit the skill page to familiarize yourself with all the command options, including how to enable the CUSTOM features (like skip, mark favorites and so on.)

Setting Up Alexa for Multiroom Audio Support

Amazon does not support the multiroom option for third party skills such as Whisperings (or any others). This means using the normal commands to initiate multi-room (eg "Alexa, play Whisperings Radio on my downstairs group") does not work.

However, there is a workaround... follow these instructions:

Before you enable the Multiroom option for Whisperings, you need to have assigned your Alexa devices to rooms within the Alexa app. This only needs to be once done to prepare your setup. To do this...

1. Open the Alexa app on your phone and click the Devices tab
2. Now associate your Alexa devices with the room they are located in, eg the Living Room, if you have not yet done this. Click the '+' icon in the top right hand corner of the Devices screen and create a new group by clicking 'Add Group' and create one matching the name of your room.
3. Tap the room you have just created and then click Edit in the top right hand corner.
4. Tap the Alexa devices in this room so they get a tick, then click Save.

Now, to Enable Multiroom Support for Whisperings for when you want to play on multiple speakers.

1. Tap the room in which the Alexa you will instruct resides.
2. Find Speakers and tap Change.
3. Select multiple Speakers you want to play to, eg 'Kitchen Show' and 'Dining Room Show' then tap Next.
4. Select Always when asked when to play music to these speakers
5. Tap Next; Alexa will show the preferred speaker now set to your choice:

Playing your Music with My Media for Alexa

You can now use Whisperings Radio for Alexa as normal, eg "Alexa, play Whisperings Radio". Note that specifying the the speaker group in the phrase will not work.

Disabling Multiroom for Whisperings

When you have finished using Multiroom, you can disable by repeating the steps above but removing the additional speakers in the third step. We know this addition step to disable is not ideal. You should be able to request the speaker group you want via the Whisperings skill rather than setting the preferred speaker group up as above. However, Amazon does not currently allow for this functionality, so for now, this is the only fuctional option.

How Do I Set Up Whisperings PureStream with the Roku Soundbridge?

Note these instructions are for the OLD Roku Soundbridge. If you have a modern Roku device, you can add the Whisperings Roku Channel to your listings.

You'll need the Custom Stream URL to use Whisperings PureStream with the OLD Roku Soundbridge unit. Read about the custom URL formatting here.

Once you have the Custom Stream URL...

1. You need to first obtain the IP address of your Soundbridge unit. To find this, go to the Soundbridge main menu, then select System Configuration > Show WiFi Status (or Show Wired Ethernet Status, depending on your setup.) On this screen, you should see the Soundbridge IP address... it will looks something like this: 192.168.1.100.
2. Enter this IP Address in your web browser URL address space and go to that address to bring up your Soundbridge configuration pages in your browser.
3. Select the Internet Radio presets link at the top of the SoundBridge configuration page.
4. Now paste the Custom Stream URL into the address space, replacing a preset station.
5. Change the "Name" to Whisperings PureStream.
6. When you are finished, test the URL by pressing the "play" button
7. If it works, scroll to the bottom of the page and click "update presets."

Instructions for this are noted on page 31 of the Roku Instruction Manual (Model 1001), under "Web Page Control."

How Do I Set Up Whisperings PureStream with Logitech SqueezeBox Products?

NOTE: Logitech discontinued Squeezebox in March 2024. We no longer support this product.

How Do I Set Up Whisperings PureStream with OoTunes?

First, you'll need to create a specialized Custom Stream URL to use Whisperings PureStream with OoTunes. The URL required for OoTunes differs slightly from other products, so take note, this URL format is only for OoTunes.

The OoTunes Custom URL should look like this:

https://wspr.streamguys1.com/?username=USERNAME&password=PASSWORD

If your PureStream USERNAME is an email address, which is typically the case, change the @ sign in the USERNAME parameter to %40 instead. So if your PureStream username is "myemail@address.com", and your password is "Abc123456", then your Custom Stream URL of OoTunes would look like this:

https://wspr.streamguys1.com/?username=myemail%40address.com&password=Abc123456

All on one line, no spaces, and always match the case of the username and password that was provided to you when you signed up.

This special Custom Stream URL of OoTunes needs to be opened up with the OoTunes app.

Here's the step by step:

1. In the OoTunes app, paste your custom URL (with your account USERNAME and PASSWORD added in the apps browser.
2. Tap on Search, wait for the page to load and you'll see a page with "Icecast2" text near the top.
3. Tap the "Show Controls" (the three dots in the top right), then tap the "Interweb Play" button. If you've entered your username and password correctly, the stream will begin playing in the app.
4. From here, the heart button (mark stream as a favorite) can be tapped to save the URL to the stream for later. Since this was stream added from a website, the app will prompt you to submit your Custom URL to be included in the OoTunes database. Say NO since that url has your username/password embedded.

These instructions were provided to us (and tested) directly from OoTunes support. Thank you, OoTunes!

How Do I Set Up Whisperings PureStream with Sonos?

First, you'll need to create a Custom Stream URL to use Whisperings PureStream with the Sonos unit. Follow the link for detailed information on how to create and format that.

Once you have your Custom Stream URL figured out you can add that in the Sonos App. To do this...

UPDATE!: In May, 2024, Sonos released a new update to their app which removed the original "TuneIn Radio" icon. This resulted in users losing their settings and links to PureStream. Below are TWO setup instructions for the Sonos app. The first is how to re-add your PureStream Custom URL links if you installed the most recent update. The second set of instructions below that are for the previous iteration of the Sonos app, in the event you have not yet updated.

ANOTHER UPDATE!: In September, 2024, Sonos released another new update to their app, and the details below have been updated to match what we know to work with that version of the app. Make sure you have Sonos' latest app update so that these instructions work for you.

Using the Sonos App for iOS or Android.(updated app version).

1. The Sonos app does not actually manage Custom Stream URL's itself, so in order to use them Sonos allows this through a third party, TuneIn Radio. So before you can access PureStream via Sonos, you first must have both the TuneIn Radio app and a TuneIn Radio account. So if you haven't already, download and install the TuneIn Radio app to your phone. Then...
   
2. In the TuneIn Radio app: If you have a TuneIn Radio account already, login... if you don't, create one, then log in. TuneIn may pop up a screen to prompt you to pay for their premium service. Just tap the X in the upper right of the screen to close this prompt, and you can use the free version of their app.
3. In the TuneIn Radio app, tap on the Library icon at the bottom, and you'll see a button on that page that says "Custom URL". Tap on that
4. Add the Custom URL for your PureStream account.
5. Once you tap Save, providing you added the URL in the correct format, the TuneIn app should start playing the stream. If it fails to play, just double check the URL to make sure you matched the case, didn't mistype something, leave an extra space in the URL, that sort of thing.
6. Once PureStream is playing in the TuneIn Radio app, tap on the heart icon to save the stream to your TuneIn Favorites.
7. TuneIn Radio will ask you to name the Favorite. Name it something like Whisperings PureStream (today's date) so you can delineate this URL from others. Tap OK to save it. Once it's saved, If you return to the main TuneIn Radio screen and go view your URL's under "Favorites" you should see it listed there in the TuneIn app. Note that it will just show the URL, not what you named it, which is odd (I think it's a bug in the TuneIn Radio app), but at least it's there. Once that is done...
8. In the Sonos app: If you have the Sonos App open, close it, then reopen it. Tap on the Account Profile icon in the upper right, then on "Content Services". Under that, you'll see "Connected Services." If you don't see the TuneIn (New) service listed already, Tap "Add Content Service", scroll down to "TuneIn (New)" in the list of service options, then tap on Add to Sonos. You'll then need to Authorize your TuneIn radio account. Tap Authorize, then log into your TuneIn radio account. If you get an ad for a TuneIn subscription at this point, just swipe up and say No Thanks. At that point, you should get a message that you're "All Set." Now, switch back to your Sonos app which is now in a different window, and the Sonos account will prompt you for a nickname for the TuneIn (New) service you just added. You can just say continue to stick with TuneIn (New) as the name unless you want to name it something else. Then say Done.
9. Now, back on your Sonos App Home screen, you'll see the TuneIn (New) service listed. Tap on it, scroll down, and you should see your TuneIn favorites listed under "Recents," including the Custom URL you just added in the TuneIn app. As the most recent favorite added, it will be the one on the left of the favorites listed.
10. Tap on that, tap on Play, and you should be streaming PureStream from the Sonos app to your Sonos speaker!
11. AS IT PLAYS, tap on the 3 dots to the right of the play button to add the custom URL to your Sonos favorites.
12. From this point on, from within the Sonos app, on your main "Home" screen of the Sonos app, you'll see the URL you listed and added as a favorite under the Your Services section. You can just tap on this here to start the ad-free stream from this point forward.
13. Enjoy ad-free Whisperings PureStream!

How Do I Set Up Whisperings PureStream to Work with My BlackBerry 9700?

This set up may work with varying versions of the Blackberry (not just the 9700), but the 9700 is the only unit we know for sure that this will work with. To try it out, you'll need our Custom Stream URL as well as the TuneIn Radio app for the Blackberry. If you have a different version of the BlackBerry than the 9700 and this works for you, please email support@solopianoradio.com and let us know.

Once you have those...

1. Open TuneIn Radio Pro
2. Go to “My Presets”
3. Click the BlackBerry menu button and select “Add custom URL”.
4. Go to “Stream URL” and enter your Custom Stream URL.
5. Click on “Verify stream URL” link to test.
6. Go to “Stream Name” and enter Whisperings PureStream to name the preset.
7. Click on “Add to Presets” button.

The setup will be saved on the Presets.

How Do I Set Up Whisperings PureStream for use with Reciva?

NOTE: Reciva SHUT DOWN their site and service on April 30th, 2021. So unfortunately, any device that made use of Reciva will no longer be able to access the Internet Radio broadcasts they provide. You can talk to your specific device manufacture to see if they are working on other alternatives, but this may well indicate that it's time to upgrade to a new device. Time and technology moves on...

How Do I Set Up Whisperings PureStream for use with Grace Digital Wireless Radios?

Grace units access our subscription stream through their Grace Digital Radio portal at https://myradiosplus.gracedigital.com/login. You'll need our Custom Stream URL to use your Whisperings PureStream account with Grace units. Read about how to create that URL here. You need to do that first.

Once you have your Custom Stream URL for Whisperings, the next thing you need to do is go to the Grace web site at https://myradiosplus.gracedigital.com/login and create an account for yourself. After that, log in, go to the "Radios" menu, and add your radio and your its serial number to their system. To locate your serial number, go to your radio’s home screen (press the button that looks like a home), then select ‘radio settings’ then scroll down until you see ‘radio info’. Select ‘radio info’ and write down the entire serial number and enter into the web site.

Once you have your radio set up in the portal...

1. From the main dashboard, click on "My Streams," then the "Add a Stream" button, and you'll be prompted for the Station Name and URL of the station you want to add.
2. Enter "Whisperings PureStream" as the Stream Name.
3. Next, you need to add the Custom Stream URL as the address. Enter the Custom Stream URL you created for your account, then click on Save. Now your stream link is set up.
4. In order to see the streams you just added on your unit, choose the Internet Radio menu on your Grace radio and you should see Whisperings PureStream listed under "Stations > My Stuff > My Streams." You can also do thia on your remote control app.

Tip: If you get an error message when you try to connect to the stream, copy your custom URL and paste it into your browser and try to open it just as you would a web site. The stream should start immediately. If it does not, something isn't quite correct with your stream URL format, so double check that. Keep in mind your PureStream username/password are case sensitive. If you still have trouble with your stream URL opening, you can send your URL along with details to us at support@solopianoradio.com and we'll take a look.

How Do I Set Up Whisperings PureStream to Work with Denon?

Denon Receivers use the vTuner portal to recieve streams. We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, customers have more recently report that that their connections to vTuner are working fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for this unit below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

You'll need our Custom Stream URL to use Whisperings PureStream with your Denon unit. Creat that here..

There are two steps required to listen to Whispering PureStream through your Denon web radio equipped receiver.

Step One: Setup Radio Denon

1. Log in to your account at www.radiodenon.com or create one if you don't have one yet.
2. Find the option for "My Added Stations". The location on www.radiodenon.com for this option depends on how many favorites you already have saved.
3. Once you click on the option, click "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
   Station Name: Whisperings PureStream
   Station URL: Enter your Custom Stream URL.
   Location: Eugene, OR
   Genre: Classical
   Type: WMV
4. When you are done click "Go" again.
5. You should now see Whisperings listed under the "My Added Stations" banner.
6. Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.

Step Two: Setup Your Receiver

1. Turn on your Denon web radio equipped receiver. (If it's already on, shut it down, unplug it, then plug it in again to power it up again. This reboot process forces the unit to resync with your station list.
2. Go to the Internet/Web radio source.
3. Search under "Internet Radio/Added Stations" for Whisperings.
4. You can save your Whisperings radio station to your "Favorites" or to a "Preset".

How Do I Set Up Whisperings PureStream to Work with Denon AVR-2313CI?

Denon Receivers use the vTuner portal to recieve streams. We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, customers have recently reported that their connections to vTuner was working just fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for this unit below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

You'll need our Custom Stream URL to use Whisperings PureStream with your Denon unit. Creat that here..

There are two steps required to listen to Whispering PureStream through your Denon web radio equipped receiver.

Step One: Setup Radio Denon

1. Log in to your account at www.radiodenon.com or create one if you don't have one yet.
   - You will need to type in the MAC Address of the Denon AVR-2313ci receiver (in the ID input box) to begin the process.
   - The MAC Address can be found by clicking “Setup” on the remote control, then select “Network”, and then select “Information”. The MAC address will appear on the screen.
   - Hit “GO” after typing in the MAC Address and follow the instruction to register a new account from Vtuner if you do not have one.
2. Find the option for "My Added Stations". The location on www.radiodenon.com for this option depends on how many favorites you already have saved.
3. Once you click on the option, click "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
   Station Name: Whisperings PureStream
   Station URL: Enter your Custom Stream URL.
   Location: Eugene, OR
   Genre: Classical
   Type: WMV
4. When you are done click "Go" again.
5. You should now see Whisperings listed under the "My Added Stations" banner.
6. Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.

Step Two: Setup Your Receiver

1. Turn on your Denon web radio equipped receiver. (If it's already on, turn if off and power it up again. This reboot process forces the unit to resync with your station list.
2. Go to "Network" and then select "radiodenon" using the remote control.
3. Search for the station showing your MAC address. Select this option and the station "Whisperings" will appear. Select this and you are done.
4. You can save your Whisperings radio station to one of the three "Favorite Station" buttons on your remote and you can go directly to Whisperings via a single push of this button the next time you turn on your receiver.

How Do I Set Up PureStream with the Onkyo Receiver?

Onkyo Receivers use the vTuner portal to recieve streams. We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, customers have recently reported that their connections to vTuner was working just fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for a variety of units below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

The Onkyo unit is one of those you can set up using the vTuner portal if you wish (see below), but you can also bypass vTuner and tune in directly from the Onkyo unit.

Before anything else, you'll need to create a unique Custom Stream URL to access your PureStream account. If you haven't done that yet, do that first. You'll find details on how to do that here. Once you have that, follow these steps....

1. Type your Onkyo IP Address into your browser. That will take you to your Onkyo Control Panel
2. Find the Preset Internet Radio tab. Enter a new station name (call it Whisperings Purestream), then enter your Custom Stream URL.
3. Save that, and now you can select Whisperings directly from your Onkyo unit.

How Do I Set Up PureStream with the vTuner Portal?

We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, customers have recently reported that their connection to vTuner was working just fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for a variety of units below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

There are a number of Internet Radio units that connect to custom streams via a vTuner portal. Those include Onkyo receivers, Aluratek, Arcam, Denon, WorldRadio and some Yamaha receivers (those are the units we have confirmed functionality with)

Before anything else, you'll need our Custom Stream URL to use with the vTuner portal. If you don't yet have that, create that here.

Now each receiver has it's own portal. For example, the Onkyo TX-NR807 unit, you'll log into your account at onkyo.vtuner.com (use your unique ID of the unit to log in). For the Aluratek receivers, go to http://aluratek.vtuner.com. For Arcam, go to http://www.arcamradio.co.uk/setupapp/arc/asp/AuthLogin/SignIn.asp . For Yamaha, go to http://yradio.vtuner.com/setupapp/yamaha/asp/AuthLogin/SignIn.asp . Every receiver type has it's own "gateway" as it were. If you have a different unit, check your documentation to find your portal URL.

Once you have entered the ID# for your unit at the portal and logged in, here's what to do next...

1. Find the "My added Stations" Menu. Click "Add Another Station" to create a new station entry.
2. Enter a new station name (call it Whisperings Purestream), then enter your Custom Stream URL.
3. Type a location name (whatever you want) and genre and then set the TYPE to: MP3.
4. Click the arrow to submit your entry
5. Next, in the receiver, go to the Network menu, then the Internet Radio menu. Then click on the Added Stations menu... your Whisperings PureStream entry should show up there.
6. If you don't see it, power down your receiver. Unplug it. Then plug it back in and restart it to sync up your changes. Start up the receiver, repeat step 4, select "Whisperings PureStream" and off you go.

How Do I Set Up PureStream with the Frontier Nuvola Smart Radio Portal?

There are a several Internet Radio receivers that can connect to custom streams via the Frontier Nuvola Smart Radio Portal. Those include Cobra Radio, Como Audio WiFi and Internet Radios, the Roberts Revival iStream 2 and the Sangean WFR units. Before you do anything else, you'll need to create a Custom Stream URL for your PureStream account to use with the Nuvola portal. If you don't yet have that, you'll find instructions on creating and testing that here.

Once you have your custom URL for PureStream ready to go, go to the Frontier Nuvola Web Site at https://smartradio.frontier-nuvola.net/. This portal will allow you to save ‘Favourite' radio stations and Podcasts across all of your devices, also allowing you to save personal streams that are not part of their existing database (like PureStream).

To take advantage of the feature you will need to register for the service. To do so please go to: https://smartradio.frontier-nuvola.net/ in your web browser. When the page loads select "Manage Favourites". You will then see a login page where you can create a new account, please follow the on-screen prompts to do so.

Once your new account has been verified and you are logged-in, you will be asked to "Link" a device to your account. You will need an access code to do so, which you can find either directly on your radio or through the UNDOK app (as long as you are connected to the radio in question). Enter the "Station List" menu whilst in internet radio mode and select "Help". Here you will receive an "Access code" which is valid for 10 minutes, allowing you to complete the pairing process. The access code is case sensitive and should be entered exactly as shown. This will complete the registration process.

You will then be able to manage your favourites through the portal and add personal stations.

Once you have your device linked up to Frontier Nuvola, here's how you add your Custom URL for PureStream.

1. Click on the "Manage Favourites" button, then click on the "Personal Streams" tab
2. Click on the "+ Personal Streams" button
3. Enter a new station name (call it Whisperings Purestream so that you'll recognize it on the unit and differentiate it from the Whisperings free stream), then enter the Custom Stream URL that you set up for your account ealier.
4. Scroll down and select the devices you want to stream on.
5. Select "Shared Favorites" and then "Save Personal Stream" at the bttom to save.
6. Personal Streams that you set up will be accessible on your device in the "Favourites" menu with your other favourites, and in their own special "My Added Stations" menu. The specific location of this varies from device to device, but look for something like... “Station list” > “My Favorites” or “My Added Stations” in the same “Station list” menu. in the same “Station list” menu. Once PureStream is playing you can save it to one of the available front panel preset buttons for faster access if you wish, if your device supports this.
7. If you go to your My Stations list on the radio and do not see Whisperings PureStream listed, power down your device. Unplug it. Then plug it back in and restart it to sync up your changes.
8. Start up the receiver, Find your "Whisperings PureStream" addition and off you go.

Further information can be found about Frontier Nuvola at https://srsupport.frontier-nuvola.net/portal/kb/articles/favourites and https://srsupport.frontier-nuvola.net/portal/kb/articles/personal-streams. Please follow up with Frontier support (or your device support) if you need further assistance adding a custom stream. If you need help formatting your Custom URL for PureStream, feel free to email support@solopianoradio.com.

How Do I Set Up PureStream to Work with the Pocket Tunes Radio app?

You'll need our Custom Stream URL to use Whisperings PureStream with the Pocket Tunes app.

1. Open Pocket Tunes
2. Tap on Favorites (assuming that's where you want to put the station, you can move it later.)
3. Tap on "Edit"
4. Tap ion the plus sign on the left upper side
5. Enter a name for the station (Whisperings PureStream)
6. Under URL, enter your Custom Stream URL.
7. Leave everything else as in and press "done", then "Save", and "Done". At that point you should be able to play the station by tapping on it in your favorites.

How Do I Set Up Whisperings PureStream with Playstation 3?

You'll need our Custom Stream URL to use PureStream with Playstation 3.

The steps listed below were provided to us by a listener who successfully set up PureStream with the Playstation Web Server. The listener was able to get it to work with one possible software solutions. These steps have not been confirmed, so do let us know if they work for you.

1. With TVersity (easier) installed on PC, create a link, with the "convert always" box checked, in the source/internet section using your Custom Stream URL, then access the link directly via the TVersity folder in the PS3 media server audio section.

For both the Media server S/W must be lauched on the PC and accessible via the network.

How Do I Set Up Whisperings PureStream to Work with Radioslots.com?

You'll need our Custom Stream URL to use PureStream with RadioSlots.com.

1. Go to http://www.radioslots.com/ and set up an account if you haven't already.
2. Login, click on My Stations, and then Add a New Station.
3. For the Station Name, enter Whisperings PureStream
4. For the URL, enter your Custom Stream URL.
5. Make sure you set the station status to PRIVATE. If you don't, other people will see your URL and they'll be able to connect to it... and if they are using it, you won't be able to as you can only connect into the stream once.
6. As for the station suffix, Playlist seems to work fine.
7. Save that. If you then click on "My Stations" again you'll see Whisperings PureStream listed and can test the link. When you do, you may be prompted to install a plug in for Windows Media. Once that is installed, you'll be able to play the link from there to test it.

How Do I Set Up PureStream to Work with the TuneIn Radio app?

Once you have the Tune In Radio app installed on your iPhone or Android, you'll need to create a Custom Stream URL to open with the app.

Once you have that, you're ready to set up the app. Please Note that TuneIn changes their app layout frequently, so it is possible the details below have changed a bit. This is the setup as of 5/27/2022.

iPhone/iPad TuneIn Radio App Setup

1. Open the TuneIn Radio app and tap on the Library icon at the bottom of the app screen
2. Tap on "Custom URL" (near the bottom of the screen).
3. In the "Search or Add URL" box, enter the Custom Stream URL for your account. As you type (or copy/paste the URL in), the URL will show up below the search box... once you're done typing, tap on the URL below the box... once you do that, if you typed it in correctly, the stream will start. Note that if you get a stream connection error message, invalid credentials or if the stream tries to connect but nothing happens, you'll want to check the URL as something is probably not quite right. The URL is case sensitive, so be sure you are matching the case on your username/password. We might suggest you log into your TuneIn Radio account via your laptop/desktop and add the Custom URL there as it's a little easier to test/copy/paste the URL with a full keyboard. Then when you log into your app, the working URL will be listed in your favorites.
4. While the stream is playing, down on the lower right, you'll see it streaming... tap on that, and the stream will pop up onto the main screen. In the upper right you'll see a HEART. Tap on that, and Tune Radio will add the stream as a "Favorite."
5. From here on out when you go to your Library icon, you'll see the stream listed and you can simply tap on it to start it.
6. NOTE: Sometimes in order for the link to work, you need to exit the app and restart it, then go back to your profile and tap the link again.
7. ALSO NOTE: For Custom Streams, the app doesn't seem to allow you to either "name" the favorite you just added. Custom Streams that you add seem to default as a favorite with the name being the URL itself... as of this writing.

Android TuneIn Radio App Setup

1. Open the TuneIn Radio app and tap on the Library icon at the bottom of the app screen
2. Tap on "Custom URL" (near the bottom of the screen).
3. In the "Custom URL" box, enter the Custom Stream URL for your PureStream account. As you type (or copy/paste the URL in), the URL will show up below the search box... once you're done typing, tap on SAVE... once you do that, if you typed it in correctly, the stream will start. Note that if you get a stream connection error message, invalid credentials or if the stream tries to connect but nothing happens, you'll want to check the URL as something is probably not quite right. The URL is case sensitive, so be sure you are matching the case on your username/password. We might suggest you log into your TuneIn Radio account via your laptop/desktop and add the Custom URL there as it's a little easier to test/copy/paste the URL with a full keyboard. Then when you log into your app, the working URL will be listed in your favorites.
4. Once the stream has played, TuneIn for Android will automatically add it to your Favorites list in your Library. So from here on out, go to your Library icon to tap on the link and start the stream.
5. NOTE: Sometimes in order for the link to work, you need to exit the app and restart it, then go back to your profile and tap the link again.
6. ALSO NOTE: For Custom Streams, the app doesn't seem to allow you to either "name" the favorite you just added. Custom Streams that you add seem to default as a favorite with the name being the URL itself... as of this writing.

How Do I Set Up PureStream with Web TV

You'll need our Custom Stream URL to use PureStream with Web TV.

The steps listed below were provided to us by a listener who successfully set up PureStream with his WebTV. These steps have not been confirmed, so do let us know if they work for you.

1. Depress the “Type www” blue key on your WebTV keyboard so that http://www. appears on the screen.
2. Depress the “Delete” key four times to delete www. so that only http:// is depicted.
3. Enter your Custom Stream URL. Make sure the http:// only shows up once at the beginning of the URL.
   Note: MSN TV 2 will retain this URL address in memory. On subsequent visits, the entire URL will appear after typing only the first letter - “o”. You can arrow down to highlight this URL address.
4. Depress “Enter” to start/play Whisperings Pure Stream in Windows Media Player.

How Do I Set Up PureStream to Work with the WunderRadio app?

You'll need our Custom Stream URL to use PureStream with the WunderRadio app.

1. Open WunderRadio
2. Tap Stations
3. Tap the URL bar on top and enter your Custom Stream URL.
4. Tap + sign on the right to add the station

From here, you should be able to tune in. Add it to your favorites so that it's easier to access.

Any Other Questions or Problems?

Contact support@solopianoradio.com .