Whisperings PureStream:
Common Questions and Answers...


The Top Ten Questions Asked...
These questions cover about 95% of all support inquiries to us about Whisperings PureStream.

1) I have lost/forgotten my login info...  read answer here
2) I just signed up, but haven't received my login information... read answer here
3) It won't accept my username/password...
read answer here

4) I still hear the ads/commercials/talking...
read answer here

5) How do I log into PureStream and/or get the Advanced Player with the Skip, Favorites and Song Delete features?
read answer here
6) How can I set PureStream up with my device and/or app?
read answer here
. This question is in reference to Soundbridge/Squeezebox/Sonos/iPhone and other devices we support.
7) The Stream is buffering, stopping, skipping, disconnecting...
read answer here
.
8) I try to connect but nothing happens. I don't get a login prompt or I get an Error Undefined message... 
read answer here
.
9) How do I update my credit card information and/or cancel my account?
read answer here
.
10) How do I change my password?
read answer here
.

Don't see your question here? Those are just the top ten. We have more! Check these.

 





Question: I have Lost and/or Forgotten My Login Info!
Please use this form to retrieve your password information automatically. Your username (in case you don't know that) is almost always the email address you signed up with. If you still have trouble retrieving that for some reason, just email support@solopianoradio.com
and they'll be glad to help. Note that if you've been successfully logging in for awhile and suddenly you can't, it may be that your Whisperings subscription has expired. Submitting this form will send you details about your account status as well.

 






Question: I Just Signed Up, but Haven't Received My Login Information...
If you signed up via PayPal, your login information was immediately sent to you in a "Welcome" email via an automated process. If you haven't received that "Welcome" email, check your spam folder to see if it got caught by one your spam filters (Hotmail is especially bad about doing this). If you still don't see it, just email support@solopianoradio.com  and we'll find another way to get that to you. If you have an alternate email address we can try sending the "Welcome" email to, be sure to include that, as well as your phone number in case our emails aren't getting through to you.  

If you signed up using a credit card, your login information will be emailed to you as soon as your account is set up. Please allow up to 24 hours for that (although it's usually just two or three hours during work hours), as we have to set up your account manually and we could be eating, sleeping, at church, with the family (we aren't in front of our computer 24/7!). If, after 24 hours, you haven't received your login information, check your spam folder to see if it got caught by one your spam filters (Hotmail is especially bad about doing this). If you still don't see it, just email support@solopianoradio.com and we'll find another way to get that to you. If you have an alternate email address we can try sending the "Welcome" email to, be sure to include that, as well as your phone number in case our emails aren't getting through to you.

 






Question: It Won't Accept my Username/Password...
If your login information isn't being accepted, it generally means one of four things...


1) You're not entering your login information correctly. Your username is (in most cases) the email address you signed up with. Your password will vary, depending on how you signed up. If you are unsure of your what your username/password is (or want to verify it),
use this form to retrieve your password information automatically.  

1) You're not matching upper/lower case on your username/password. Your username and password are CaSE SeNSiTiVE. If you don't match the upper/lower case on the username/password sent to you, the system won't accept it.


3) You're subscription has expired or was canceled. You should receive a notification a week prior to your account expiring to let you know your term is up. If you need to verify the date your subscription expires,
use this form which will send you not only your login info, but also your account status (and when it expires, if the subscription isn't set to renew automatically).

4) Your account isn't setup yet. If you just signed up using a credit card, we have to manually set up your account. In most cases, that will happen within a few hours (during business hours, 8am-4pm PST.) If you place your order after business hours or on the weekend, please allow extra time. If you don't receive your login info within 24 hours, email support@solopianoradio.com and they'll get that to you. Thank you for your patience.

If you still have trouble logging in, just email support@solopianoradio.com and they'll be glad to help.

 





Question: I Signed Up for Whisperings PureStream, but I Still Hear the Ads/Commercials/Talking!
If you are hearing the commercials, that means you're still tuning into the free stream, not Whisperings PureStream. You need to login into your Whisperings PureStream account to get our commercial free stream. See the answer to How to Login to Whisperings PureStream (next question below).


 




Question: How Do I Log Into Whispering PureStream? How Do I Get the Advanced Player Features?
The easiest way to log into PureStream is to do so from our web site at http://www.solopianoradio.com . Providing you have flash installed, right in the middle of the page, you'll see our player. You'll see the username and password fields just to the right of the player. Enter your login information there, and then once you do, click the LOGIN button for the commercial-free music. Be sure you click the Login button to tune into PureStream. If you hit the big play button, that puts you into the free stream.

To get the advanced player, so that you can skip songs, mark favorites and delete songs from your playlist that you do not like, be sure you have the "Customize" box checked before you log in. That should be checked by default, but if it's not, go ahead and check that to see advanced features. Once you log in, all the major features are under the Tools menu in the player.

If you go to our web site home page and don't see the player there, you probably don't have flash installed. You can get that here.  

If you prefer, you can also log in directly from iTunes or Windows Media Player. You'll find instructions for doing that at http://www.solopianoradio.com/purestream/login.htm#itunes

 

 



Question: How Can I Set Up PureStream with My Device and/or App?
First, the most common devices that listeners want to tune in with are the iPhone, iPod Touch, iPad or the Android OS. A Whisperings app is available for all of those. Here are the links...

Get the Whisperings iPhone, iPod Touch, iPad app
Get the Whisperings Android app

We really recommend you use the Whisperings app to tune into PureStream from thise devices. The user experience, feature set and support you'll receive (plus free updates) for the Whisperings app is far superior to what you'll get with other apps out there. There is a reason alternate apps are free or cheap. You get what you pay for.

Beyond the iPhone/Android devices, the most common devices people ask for help connecting with is the Roku Soundbridge, the Squeezebox or the Sonos devices. Here are links to how to set those up...

How to Set up Whisperings PureStream with the Roku Soundbridge
How to Set up Whisperings PureStream with the Squeezebox
How to Set up Whisperings PureStream with the Sonos

Beyond those, Whisperings PureStream will work with most devices we've encountered. However, to get around the login prompt that most devices don't support, we have to provide you with a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to type it in.

However, most devices will not support a stream URL with an @ sign in it. And since in most cases, usernames are email addresses that contain an @ sign, that can be problematic. To get around this, you need to use a custom stream URL that doesn't include the @ sign. The way this is accomplished is by substituting "%40" for the @ sign in your username.


Here's a list of the devices that we know PureStream works with. Most of these work with either our Custom MP3 Stream URL or our Custom Windows Media Stream URL.  The URL you need is indicated, with a link to the appropriate instructions:

Again, this is a list of the devices that we know PureStream works with. Most of these work with either our Custom MP3 Stream URL or our Custom Windows Media Stream URL.  The URL you need is indicated, with a link to the appropriate instructions:


 





The Custom MP3 Stream URL

Whisperings PureStream will work with most devices we've encountered. However, to get around the login prompt that most devices don't support, we have to provide you with a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to type it in.

However, most devices will not support a stream URL with an @ sign in the username. And since in most cases, usernames are email addresses that contain an @ sign, that can be problematic. To get around this, you need to use a custom stream URL that doesn't include the @ sign in the username. The way this is accomplished is by substituting "%40" for the @ sign in your username.

For example, a Custom MP3 Stream URL would be formatted like this:

http://USERNAME:PASSWORD@live.str3am.com:3120/secure
 . If your USERNAME is myemail@domain.com, change USERNAME in that URL to myemail%40domain.com. The
%40 replaces the @ sign. (The @ sign in the URL after the password is fine and must be there).

Long story short,
use the URL above, but replace USERNAME with your username (with the %40 instead of the @) and replace PASSWORD with your password.

If you have any difficulty with this, feel free to email support@solopianoradio.com .

 




The Custom Windows Media Stream URL

Whisperings PureStream will work with most devices we've encountered. However, to get around the login prompt that most devices don't support, we have to provide you with a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to type it in.

However, most devices will not support a stream URL with an @ sign in the username. And since in most cases, usernames are email addresses that contain an @ sign, that can be problematic. To get around this, you need to use a custom stream URL that doesn't include the @ sign in the username. The way this is accomplished is by substituting "%40" for the @ sign in your username.


For example, a Custom Windows Media Stream URL will be formatted like this:

http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD . If your USERNAME is myemail@domain.com, change USERNAME in that URL to myemail%40domain.com. The
%40 replaces the @ sign. (The @ sign in the URL after the password is fine and must be there).

Long story short,
use the URL above, but replace USERNAME with your username (with the %40 instead of the @) and replace PASSWORD with your password.

If you have any difficulty with this, feel free to email support@solopianoradio.com .

The only downside about using Custom Windows Media URL to tune in is that you won't see the artist/song info displayed in your player. So to view what's playing at any given time, just navigate your web browser here to see what's playing at any given time on PureStream.

 



How Do I Set Up Whisperings PureStream with the Roku Soundbridge?
You'll need the Custom MP3 Stream URL to use Whisperings PureStream with the Roku unit. Read about that here.


Once you have the 
Custom MP3 Stream URL...

    1) You need to first obtain the IP address of your Soundbridge unit. To find this, go to the Soundbridge main menu, then select System Configuration > Show WiFi Status (or Show Wired Ethernet Status, depending on your setup.) On this screen, you should see the Soundbridge IP address... it will looks something like this: 192.168.1.100.
    2) Enter this IP Address in your web browser URL address space and go to that address to bring up your Soundbridge configuration pages in your browser.
    3) Select the Internet Radio presets link at the top of the SoundBridge configuration page.
    4) Now paste the
    Custom MP3 Stream URL into the address space, replacing a preset station.
    5) Change the "Name" to Whisperings PureStream.
    6) When you are finished, test the URL by pressing the "play" button
    7) If it works, scroll to the bottom of the page and click "update presets."

    Instructions for this are noted on page 31 of the Roku Instruction Manual (Model 1001), under "Web Page Control."

 


 



How Do I Set Up Whisperings PureStream with SqueezeBox?
You'll need a Custom Windows Media Stream URL to use Whisperings PureStream with the Squeezebox unit, assuming you're using the newer Logitech Squeezebox. This special URL is available by request. Send an email to support@solopianoradio.com, let us know you need the Custom Windows Media URL for Squeezebox and we'll set that up for you.

    Logitech Squeezebox, Squeezebox Touch, Logitech Media Server Setup:
    1) Go to http://www.mysqueezebox.com/index/Home and login (or create an account).
    2) Click on the Favorites menu
    3) On the page that comes up, you'll be prompted to Add a URL to your favorites listings. First, enter "
    Whisperings PureStream" as your title, then enter the
    Custom Windows Media Stream URL provided to you.
    4) Click the Add button.
    5) You may need to shut down/unplug and then plug in and re-power up your unit before you'll see your updated favorites in the Squeezebox.

    That should do it. If you check your "Favorites" menu on the home menu of your
    Squeezebox, you should see Whisperings PureStream listed there.


    Logitech Squeezebox Duet:

    1) Open up the 
    Squeezebox server, then click on the Advanced tab.
    2) To go the "Web Remote Box", "Tune in URL Section".
    3)
    Enter the Custom Windows Media Stream URL provided to you.
    4) Save that.
    5) That will show up in your Squeezebox Receiver and should now on your Squeezebox network.
    6) You may need to shut down/unplug and then plug in and re-power up your unit before you'll see your updated favorites in the Squeezebox.

    Slimdevices Squeezebox:
    With the Slimdevice version of Squeezebox, you'll need to use our
    Custom MP3 Stream URL. Once you have that...
    1) On SlimServer, go to 'radio tune-in' within SlimServer's web interface.
    2) Type in your 
    Custom MP3 Stream URL.
    3) Once you've done this, you can save that stream as a playlist to be recalled later.

    That
    Custom MP3 Stream URL works with the Squeezebox Boom.

 

 

 


How Do I Set Up Whisperings PureStream with Sonos?
First, you'll need to create a Custom Windows Media Stream URL to use Whisperings PureStream with the Sonos unit. That URL will look like this:
http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD .
If your USERNAME is an email address, change the @ sign in the USERNAME parameter to %40 instead.
So if your PureStream username is "myemail@address.com", and your password is "Abc123456", then your custom Windows Media URL would look like this:
http://onyx.streamguys.com/pianosolo?u=myemail%40address.com&p=Abc123456
Always match the case of the username and password that was provided to you when you signed up.
Once you have your Custom Windows Media Stream URL figured out you can use the Sonos Controller for Mac or PC to add a radio station that does not appear on the radio guide. To do this...
1) Open the Sonos Controller Software.
2) From the Manage Menu, select Add Radio Station.
3) Type in the 
Custom Windows Media Stream URL you created above.
4) Enter "Whisperings PureStream" in the Station Name field and click OK.
5) Whisperings will then appear as a new station in your My Radio Stations list.

Instructions for this can also be found on the Sonos web site and also on page 5-26 (and 5-27) of this PDF.

You should be able to launch the broadcast at that point.

If you have any difficulty with this, feel free to email support@solopianoradio.com .

One thing to note: The Windows Media Encoder does not support displaying Song ID tags in the stream. That means that when you listen via Sonos, the Sonos player does not display the artist/song title information. So, to get that information, just open up and bookmark this URL in your browser and you'll be able to see what's playing at any given time.




How Do I Set Up PureStream to Work with the Android?

First of all, there is a Whisperings app for the Android. Get the Whisperings Android app here. We really recommend you use that app to tune into PureStream from the Droid. The user experience, feature set and support you'll receive (plus free updates) is far above what you'll get with other apps out there. There is a reason alternate apps are free or cheap. You get what you pay for.


Aside from the Whisperings app, there are alternative apps that users have told us work with the Android. The best of them (in our opinion) is the TuneIn Radio app. Others include
WunderRadio and XiiaLive.

For TuneIn Radio, go here for instructions.
 

For WunderRadio... 

1) Open WunderRadio
2) Tap Stations
3) Tap the URL bar on top and enter your 
Custom Windows Media Stream URL.
4) Tap + sign on the right to add the station

From here, you should be able to tune in. Add it to your favorites so that it's easier to access.


For XiiAlive

1) Open XiiAlive
2) Click on Favorites
3) Click on Add Favorites. It will then ask you for a URL. Enter your 
Custom Windows Media Stream URL
4) The stream link should be in your favorites at that point.

 

 




How Do I Set Up PureStream with Apple TV?

It is not possible to tune into PureStream DIRECTLY from within Apple TV. Instead, you need to send the stream to your Apple TV from either your iPhone/iPad or from your Mac desktop using a process called "mirroring." First, let's start with streaming from your device...

How to Send PureStream audio from your iPhone/iPad to your Apple TV

    1) First, make sure Airplay is Turned ON on in the Settings Menu on your Apple TV. Here's How.
    2) Then, make sure your device and your Apple TV are connected to the same network.
    3) Once you've verified #1 and #2, start up the Whisperings App (or other preferred app) on your iPhone/iPad. Start playing the stream on your device.
    4)
    While streaming, double-click on the home button and it will reveal the multitasking bar. Swipe right not once, but twice. Here you should find the AirPlay menu. Click on the circular icon with the up arrow that appears to the right. From there you can select Apple TV. If all goes well, the music will start playing through your television.
     

    More details (including diagrams) here.


Play the Stream from your Mac Laptop/Desktop iPhone/iPad to Apple TV

    To send PureStream to your Apple TV from your laptop or desktop, you need to use a process called "mirroring." This will mirror your Mac screen to your Apple TV and play the audio through your TV (or connected stereo) speakers.

    1) First, make sure you can tune into PureStream from your Mac. There are many ways to do this, via iTunes, or via the player on our home page using your web browser. So be sure you are set up with tuning in from your Mac before you go further.


    Once tuned in, you'll need to mirror your desktop on to your Apple TV.

    2) Make sure your Mac supports AirPlay. Here are the system requirements.
    3) Make sure Airplay is Turned ON on in the Settings Menu on your Apple TV. Here's How.

    4) Make sure your Mac and your Apple TV are on the same network. If your Mac supports AirPlay Mirroring, an AirPlay Mirroring status icon appears in the Mac menu bar (at the top) when an Apple TV is on the same network as your Mac. See illustration here. Select your Apple TV from the Airplay status icon on the Mac's menu bar. Then choose This Mac or Apple TV depending upon how you want to match the desktop size of your Mac.

    Here's a video that shows how to do this. There are lots of videos on YouTube that explain the process. Just search YouTube for "
    How to Mirror Your Mac to Apple TV" or anything like that and you'll find dozens of video tutorials.  

    5) Start streaming Whisperings PureStream on your Mac. The music should now be playing on your selected speakers.
     

 


How Do I Set Up Whisperings PureStream to Work with My BlackBerry 9700?
This set up may work with varying versions of the Blackberry (not just the 9700), but the 9700 is the only unit we know for sure that this will work with. To try it out, you'll need our Custom Windows Media Stream URL as well as the TuneIn Radio Pro app for the Blackberry. Note you must have the Pro version. If you have a different version of the BlackBerry than the 9700 and this works for you, please email support@solopianoradio.com and let us know.

Once you have those...
1) Open TuneIn Radio Pro

2) Go to “My Presets”
3) Click the BlackBerry menu button and select “Add custom URL”.
3) Go to “Stream URL” and enter your 
Custom Windows Media Stream URL.
4) Click on “Verify stream URL” link to test.
5) Go to “Stream Name” and enter Whisperings PureStream to name the preset.
6) Click on “Add to Presets” button. 

The setup will be saved on the Presets.

 

 


 



How Do I Set Up Whisperings PureStream for use with Reciva?
The Reciva web site is pretty finicky about how you set up the stream. So follow these instructions exactly to get your stream set up and working. You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with Reciva. If you don't yet have a Custom Windows Media Stream URL, read about how to create there here.


1) Go to the Reciva web site at https://www.reciva.com and login to your account. If you don't have an account there already, create one, then log in.
2) Once you log in, at the bottom of the page, you'll see a "My Streams" button. Click on that
3) From here you can add a new stream. Click on the "New Stream" button on the upper right of the screen, enter "Whisperings PureStream" as the Stream Name on the form that pops up and then click OK. In about two seconds, you should see Whisperings PureStream appear on your list of streams in the main window.
4) Next, you need to add the Stream address. Click on the Whisperings PureStream entry in the main window, and then to the right, under the Stream Name field, you'll see a field to enter a Stream URL.
Enter your Custom Windows Media Stream URL, then click on Save. Now your stream link is set up.
5) To test that it's working, refresh the page. Once you do, to the right of Whisperings PureStream in the main window, you should see a little play button. Click on that button to test the link. If that plays, you're good to go.

Next, you need to register your Internet Radio device with Reciva. You do this at https://radios.reciva.com/ . You need to enter a code from your device. Just follow the directions at the web site.

Then go to your Radio, select "My Stuff," then "My Streams," and you should see Whisperings PureStream listed. Note: On most devices (such as Grace Wireless Internet Radio), in order to see the streams you added, you need to disconnect and reconnect the power cord to your device. This forces the receiver to download your updated stations list.

For more information on Reciva and how to set it up with a custom stream, see this wiki.



 




How Do I Set Up Whisperings PureStream to Work with Denon?

You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with your Denon unit. Creat that here.


There are two steps required to listen to
Whispering PureStream through your Denon web radio
equipped receiver. 

Step One: Setup Radio Denon 
1.  Log in to your account at
www.radiodenon.com or create one if you don't have one yet.
2.  Find the option for "My Added Stations". The location on
www.radiodenon.com for this option depends on how many favorites you already have saved.
3.  Once you click on the option, click  "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
       
    Station Name: Whisperings PureStream
    Station URL: Enter
your Custom Windows Media Stream URL.
    Location: Eugene, OR
    Genre: Classical      
    Type: WMV

4.  When you are done click "Go" again. 
5.  You should now see Whisperings listed under the "My Added Stations" banner.
6.  Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.

Step Two: Setup Your Receiver
1.  Turn on your Denon web radio equipped receiver. (If it's already on, shut it down, unplug it, then plug it in again to power it up again. This reboot process forces the unit to resync with your station list.  
2.  Go to the Internet/Web
radio source.
3.  Search under
"Internet Radio/Added Stations" for Whisperings. 
4.  You can save your Whisperings radio station to your "Favorites" or to a "Preset".

 


How Do I Set Up Whisperings PureStream to Work with Denon AVR-2313CI?
You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with your Denon unit. If you don't yet have that, create that here
.

There are two steps required to listen to
Whispering PureStream through your Denon web radio
equipped receiver. 

Step One: Setup Radio Denon 
1.  Log in to your account at
www.radiodenon.com or create one if you don't have one yet.

    - You will need to type in the MAC Address of the Denon AVR-2313ci receiver (in the ID input box) to begin the process.
    - The MAC Address can be found by clicking “Setup” on the remote control, then select “Network”, and then select “Information”. The MAC address will appear on the screen.
    - Hit “GO” after typing in the MAC Address and follow the instruction to register a new account from Vtuner if you do not have one.  
     

2.  Find the option for "My Added Stations". The location on www.radiodenon.com for this option depends on how many favorites you already have saved.
3.  Once you click on the option, click  "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
       
    Station Name: Whisperings PureStream
    Station URL: Enter
your Custom Windows Media Stream URL.
    Location: Eugene, OR
    Genre: Classical      
    Type: WMV

4.  When you are done click "Go" again. 
5.  You should now see Whisperings listed under the "My Added Stations" banner.
6.  Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.

Step Two: Setup Your Receiver
1.  Turn on your Denon web radio equipped receiver. (If it's already on, turn if off and power it up again. This reboot process forces the unit to resync with your station list.  
2.  Go to "Network" and then select "radiodenon" using the remote control.

3.  Search for the station showing your MAC address. Select this option and the station "Whisperings" will appear. Select this and you are done.

4.  You can save your Whisperings radio station to one of the three "Favorite Station" buttons on your remote and you can go directly to Whisperings via a single push of this button the next time you turn on your receiver.

 

How Do I Set Up PureStream with the vTuner Portal?
There are a number of Internet Radio units that connect to custom streams via a vTuner portal. Those include Onkyo receivers, Aluratek, Arcam and WorldRadio (those are the units we have confirmed functionality with)

Before anything else, you'll need our Custom Windows Media Stream URL to use with the vTuner portal. If you don't yet have our Custom Windows Media Stream URL, create that here.


Now each receiver has it's own portal. For example, the Onkyo TX-NR807 unit, you'll log into your account at onkyo.vtuner.com (use your unique ID of the unit to log in). For the Aluratek receivers, go to http://aluratek.vtuner.com. For Arcam, go to http://www.arcamradio.co.uk/setupapp/arc/asp/AuthLogin/SignIn.asp . For WorldRadio, go to http://www.radio789.com/setupapp/pb/asp/AuthLogin/SignIn.asp . Every receiver type has it's own "gateway" as it were. If you have a different unit, check your documentation to find your portal URL.

Once you have entered the ID# for your unit at the portal and logged in, here's what to do next...

1) Find the "My added Stations" option.
2) Enter a new station name (call it Whisperings Purestream), then enter your 
Custom Windows Media Stream URL.
3) Type a location name (whatever you want) and genre and then set the TYPE to: Windows Media.
4) Click OK and log out
5) Power down your receiver. Unplug it. Then plug it back in and restart it to sync up your changes.
6) Start up the receiver, select "Whisperings PureStream" and off you go.


 

 

 




How Do I Set Up PureStream to Work with the Pocket Tunes Radio app?

You'll need our Custom MP3 Stream URL to use Whisperings PureStream with the Pocket Tunes app.


1)
Open Pocket Tunes
2) Tap on Favorites (assuming that's where you want to put the station, you can move it later.)
3) Tap on "Edit"
4) Tap ion the plus sign on the left upper side
5) Enter a name for the station (Whisperings PureStream)
6) Under URL, enter your 
Custom MP3 Stream URL.
7) Leave everything else as in and press "done", then  "Save", and "Done".
At that point you should be able to play the station by tapping on it in your favorites.


 

 




How Do I Set Up Whisperings PureStream with Playstation 3?
You'll need our Custom Windows Media Stream URL or a Custom MP3 Stream URL to use PureStream with Playstation 3, depending on which software you choose to set up with (see below).


The steps listed below were provided to us by a listener who successfully set up PureStream with the Playstation Web Server. The listener was able to get it to work with two possible software solutions. These steps have not been confirmed, so do let us know if they work for you.

    1) With ORB installed on PC, create a favorite radio channel using your Custom Windows Media Stream URL. Then, via the PS3 WEB browser login to your MYORB account and play it.
     
    2) With TVersity (easier) installed on PC, create a link, with the "convert always" box checked, in the source/internet section using your 
    Custom MP3 Stream URL, then access the link directly via the TVersity folder in the PS3 media server audio section.
     
    For both the Media server S/W must be lauched on the PC and accessible via the network.
     
     

 

 



How Do I Set Up Whisperings PureStream to Work with Radioslots.com?
You'll need our Custom Windows Media Stream URL to use PureStream with RadioSlots.com.

1) Go to http://www.radioslots.com/ and set up an account if you haven't already.
2) Login, click on My Stations, and then Add a New Station.
3) For the Station Name, enter Whisperings PureStream
4) For the URL, enter your 
Custom Windows Media Stream URL.
5) Make sure you set the station status to PRIVATE. If you don't, other people will see your URL and they'll be able to connect to it... and if they are using it, you won't be able to as you can only connect into the stream once.
6) As for the station suffix, Playlist seems to work fine.
7) Save that. If you then click on "My Stations" again you'll see Whisperings PureStream listed and can test the link. When you do, you may be prompted to install a plug in for Windows Media. Once that is installed, you'll be able to play the link from there to test it.

 

 

 


How Do I Set Up PureStream to Work with the TuneIn Radio app?
Once you have the app installed on your iPhone or Android, you'll need our Custom MP3 Stream URL or Custom Windows Media Stream URL to use PureStream. The Custom MP3 option displays song information, whereas the Windows Media URL does not, so the Custom MP3 URL option is preferable. You will need a username created for you that does not use the @ sign (or even %40) in the username. If you intend to use TuneIn, email support@solopianoradio.com and request a special URL for the TuneIn app and we'll get you a URL that will work for you.
 

iPhone Setup (works with the free or pro version of the app)
1) Open the TuneIn Radio app and tap on the "Favorites" option in the menu.
2) Below your list of favorites, you'll see an option to "Add New Custom URL". Tap on that.
3) Enter the 
Custom MP3 Stream URL provided to you by support@solopianoradio.com in the search field that pops up. When you're done, you'll see "Custom Stream" listed under CUSTOM URL. Tap on that to start the stream.
4) If you've entered the URL correctly (be sure you match the case) the stream will start.
5) While the stream is playing, tap on the heart icon near the bottom of the screen. You can then give the stream a name (ie Whisperings PureStream)
6) If the station has been successfully added, it should now appear under your favorites.

Android Setup (works with the free or pro version of the app)
1) Open the TuneIn Radio app and tap on the "Favorites" option in the menu.
2) Below your list of favorites (if you have any), you'll see an option to "Add New Custom URL". Tap on that.
3) Enter the 
Custom MP3 Stream URL provided to you by support@solopianoradio.com in the Custom URL field that pops up. When you're done, tap on SAVE.
4) If you've entered the URL correctly (be sure you match the case) the stream will start.
5) While the stream is playing, tap on the heart icon at the top of the screen. You can then give the stream a name (ie Whisperings PureStream)
6) If the station has been successfully added, it should now appear under your favorites.


 

How Do I Set Up PureStream with Web TV
You'll need our Custom Windows Media Stream URL to use PureStream with Web TV.
d they can provide you with one.

The steps listed below were provided to us by a listener who successfully set up PureStream with his WebTV. These steps have not been confirmed, so do let us know if they work for you.

    1) Depress the “Type www” blue key on your WebTV keyboard so that http://www. appears on the screen.

     

    2) Depress the “Delete” key four times to delete www. so that only http:// is depicted.

     

    3) Enter your Custom Windows Media Stream URL. Make sure the http:// only shows up once at the beginning of the URL.

     

    Note:  MSN TV 2 will retain this URL address in memory.  On subsequent visits, the entire URL will appear after typing only the first letter - “o”.  You can arrow down to highlight this URL address.

    4) Depress “Enter” to start/play Whisperings Pure Stream in Windows Media Player.

 

 

 




How Do I Set Up PureStream to Work with the WunderRadio app?

You'll need our Custom Windows Media Stream URL to use PureStream with the WunderRadio app.


1) Open WunderRadio
2) Tap Stations
3) Tap the URL bar on top and enter your 
Custom Windows Media Stream URL.
4) Tap + sign on the right to add the station

From here, you should be able to tune in. Add it to your favorites so that it's easier to access.

 

 

     




Question:
The Stream Keeps Stopping/Starting/Buffering/Skipping/Disconnecting
If your stream keep buffering, skipping, or just plain stops, that indicates that you're trying to connect to us through an overtaxed network. There's just not enough bandwidth available on the network for you to receive our signal on a continuous basis.

Now the problem is likely with your local network, but it can also be anywhere between you and our server. Between you and our server there could be a dozen or more network hops. If there's a bandwidth problem or network connection problem at any one of those hops, that will effect your ability to receive our stream.

So this can be a tough problem to troubleshoot as the source of the problem could be just about anywhere between you and our streaming server.

The solution to this problem, in most cases, is to tune in using our of our lower bit rate streams. If you can't maintain a connection to our 128k stream, you may be able to get around that by tuning into our 64k stream. To do that will require you to tune in via a third party player such as iTunes, WinAmp or Windows Media. Here are the URLs to use to stream our low bit rate streams...

For iTunes, WinAmp or RealPlayer, use
http://onyxweb.streamguys.com/pianosolo64.m3u
For Windows Media Player, use
http://onyxweb.streamguys.com/pianosolo64.asx 

To open up that stream URL...
For iTunes, go to the Advanced/Open Audio Stream menu.
For WinAmp, go to the "File/Play URL" menu.
For RealPlayer, go to the
"File/Open" menu.
For Windows Media Player,  go to the File/Open URL menu.

By the way, buffering problems like this have been fairly common with services such as Hughes Satellite where bandwidth is limited. Just make sure if you have a satellite ISP that you are allowed sufficient bandwidth to stream radio.

This can also happen with the use of iTunes with AirTunes with the Airport Express Server. We've seen many connection problems with when you send the Whisperings stream to remote speakers using AirTunes, resulting in the signal skipping continuously or disconnecting entirely. To solve this, make sure AirTunes is set to the "multiple speakers" option so that it includes the computer. To do this, on the iTunes screen, at the bottom toward the right, you'll see a rectangular button that activates a drop down list of available speakers. Here's a photo of it. Select the multiple speakers option. That should solve the problem.

 

 

 

 





Question: I Try to Connect to the Stream, But Nothing Happens or I Get an Error Undefined Message...
In most cases if you're trying to connect to Whisperings PureStream and nothing at all happens, it's an indication that there's a firewall or enhanced network security blocking access to our stream. This most commonly occurs in corporate or college network environments. In those cases, we recommend you contact your Network Admins to have them look at the problem. Here are some further details on this (and later on the Error Undefined message.)

If you're using iTunes, RealPlayer
or Winamp to tune in and you try to open up our stream but nothing happens (you don't get a login prompt), you're most likely looking at a firewall issue. Our icecast stream for these players runs on port 3120, so you need to have that open to get the stream. Some corporate work or college environments block certain ports, and they may be blocking this one by default. Your two options are to a) contact your network administrators and ask if they can open up that port in the firewall or b) try listening via Windows Media Player, which is set at port 80, where most web traffic resides.

If you're using Windows Media Player and you don't get a login prompt, that's pretty unusual. We'd recommend you try connecting with our web site player on our home page at http://www.solopianoradio.co  .  If you still can't connect, feel free to contact us at support@solopianoradio.com and we'll see if we can help.

Error Undefined:
This error pops up in our web site player occasionally and usually means that your computer is sitting behind a firewall with some pretty tight security controls and as a result, your computer can't see our server. So it can't connect, and it generates that error. If you're in the workplace, it may be that some network security has been put into place that is blocking access to us.  

We''ve also (less often) seen that error message associated with some odd browser add-ons installed, like the "AddThis" Toolbar, or a corrupt flash install, or older (or unusual) browsers being used.

So the first thing to do is to try using the player in a different browser and see if it makes a difference. If the issue is network security related, it won't, but if it's some weird browser problem, it might. If the problem continues, there are a couple alternatives for tuning in... one using iTunes, another using Windows Media Player. You can find details on those options at http://www.solopianoradio.com/listen.htm under the play links. 

In the meantime, check with your network admins (if you're in a workplace or college environment) to see if they might have put some new security controls in place that might impact your ability to stream Internet radio.

 

 


 




Question: How Do I Update My Credit Card information and/or Cancel My Subscription?

Updating your Credit Card info.
If you signed up via PayPal, log into your PayPal account and update your billing information there. If you signed up using a credit card, email support@solopianoradio.com with your update request and we'll email you a special link to allow you to securely update your information.


Canceling Your Subscription:
If you're cancelling due to difficulty you're having with your subscription, we encourage you to give us the chance to help solve your problem. Just email support@solopianoradio.com and let us know what's going on. We'll be glad to help! 90% of all the issues customers have are easily resolved.

To Cancel a Credit Card Subscription:
If you signed up for recurring billing with a credit card, you can cancel by sending a request to support@solopianoradio.com . We'll take care of that for you.

PayPal Subscription:
If you signed up for recurring billing via PayPal, you can cancel your subscription by logging into your PayPal account, finding our latest billing, clicking the "Details" and then, up at the top of the page, selecting the "See Related" subscription link.  You can cancel the subscription from the page that follows. If it's easier for you, you can cancel by sending a request to support@solopianoradio.com and we'll take care of that for you.






 

 

 


Question: Can I Change My Password?
Yes, just email support@solopianoradio.com . Provide your current username in the message along with the new password you'd like and we'll take care of it and confirm when it's done.

 

 

 





Miscellaneous Questions...
Other questions we get, though less frequently...

Pre-Sales Questions about PureStream
What music players does PureStream support?
Am I limited to how much or how often I can tune in?
How many computers or devices can I listen on?
What do you mean when you say PureStream has a "larger variety" of music?
Is Whisperings PureStream the same as Live365's VIP Program?
What About my Live365 VIP Account?

Connection and/or Sound Problems

The music sounds "fuzzy," distorted or otherwise not quite right
I'm not getting any sound
Do you offer a lower bit-rate (quality) stream? 

Windows Media Player Problems - Tips and Tricks...

Error Message: Windows Player Cannot Access the File...Your Proxy Settings Might Not Be Correct.
Error Message: The Server Received Invalid Data from the Control Connection...
Error Message: DAP Could Not Be Loaded...


Misc. Stuff...
Can I Create a Desktop Icon on my PC?

Stopping the Little Pop-Up Window when Windows Media Player
is in the Task Bar

How do I see what's playing?
What Ports Does PureStream Use?
Other problems?



Pre-Sales Questions about PureStream

What Music Players does PureStream Support?
We recommend the player on our home page. That will provide you with the best listening experience (in our opinion). However, Whisperings PureStream will work with iTunes, Windows Media Player, RealPlayer, WinAmp and a pretty long list of other devices including the iPhone, Droid and others.  




Am I Limited to How Much or How Often I Can Tune In to PureStream?
No, you can listen as often and as much as you want.  




How Many Computers or Devices Can I Listen to PureStream From?
You can tune in from any computer or device, but only log in from one at a time.




What Do You Mean When You Say PureStream Has a Larger Playlist Than the Free Stream?
The PureStream playlist contains almost twice as many songs as the free stream. So not only are there more tunes, the songs are repeated less often. More songs, larger variety, less repeats.  




Is PureStream the Same as Live365's VIP Program?
No, the two are completely unrelated. The Live365 VIP is Live365's subscription program, and Whisperings PureStream is ours. Live365's VIP program doesn't support Whisperings financially, it supports Live365.com. Obviously, we'd prefer that you sign up for Whisperings PureStream and support this broadcast. However, if you are already a VIP member, you can tune into the Live365 VIP version of Whisperings here.
The primary difference between the Live365 VIP feed and PureStream is the sound quality. PureStream is CD quality, the Live365 VIP feed is the same sound quality as our free stream. Plus, with Whisperings PureStream you can take advantage of some of our advanced player features, like skipping songs, marking favorites, removing songs you don't like from your playlist and so on. If you'd like to support our broadcast, please do sign up for PureStream, as the Live365 VIP program doesn't support us, it supports Live365.

Here's a chart to show the differences between our the services...

 

The "Free" Stream

Live365's VIP Program

Whisperings PureStream

Cost

It's Free

$5.95-$7.95/month
depending on the term you choose

As little as $2.50/month if you pay for a year's subscription.

Stream Bit Rate?

64k or 96k

64k

128k-256k

Commercial Free?

No

Yes, if you log in and tune in from here.

Yes

Listen via...

This web site, Live365.com, iTunes, Windows Media Player,
RealPlayer, WinAmp
and a number of portable devices including the iPhone.

Must tune in via Live365.com or devices that support their authentication.

This web site, iTunes, Windows Media Player,
RealPlayer, WinAmp
and a number of portable devices including the iPhone and Android.

Playlist Features

Limited number of songs, more repeats.

More songs on the playlist, far less repeats.

More songs on the playlist, far less repeats. Plus, if you tune in via our web site player, you can skip songs, mark favorites, and remove songs from your playlist you don't like.

Financially Supports Whisperings?

Nope

No. We do receive a one-time "finders fee" of $1.50 if you sign up for Live365 directly from our station page. We also earn a "royalty" based on total VIP listening hours, but it's insignificant. The total  royalties we receive from Live365 cover only  about 5% of our cost to broadcast.

Yes. Supports us on a monthly basis and helps keep us going.

If you want to support Whisperings financially, PureStream is the way to do that.

 

 

 

 

Read more about PureStream


Connection and/or Sound Problems...



The Music Sounds "Fuzzy," Distorted or Otherwise Not Quite Right.

If you're tuning in via Windows Media Player, make sure you don't have the Graphic Equalizer or SRS Wow Effects turned on. If you do, that tends to spike the bass end of the music and creates a lot of distortion. Piano by it's very nature tends to be heavy on the bass end already. So just turn off the Graphic Equalizer in Windows Media and that will help a lot.




I'm Not Getting Any Sound

You probably have the Media Player muted either directly or indirectly. There's a button on the bottom of Windows Media Player (or just below our web site player), just to the left of the volume control. You might click that to see if that mute button is turned on.

The other possibility is if you have your sound muted in your PC volume control settings. This is actually fairly common. Assuming you're using a PC, go to your Windows control panel, bring up your Sounds and Audio Devices options, and then click on the Advanced button on the Volume tab. Make sure you don't have any of the options muted or turned down here, especially the Wave settings.




Do You Have a Lower Bit-Rate (quality) Stream?

Yes, we do have a lower bitrate version of Whisperings PureStream. If you get buffering when you try to connect to the 128k feed, try opening these URL's in your player for our 64k feed.

iTunes, WinAmp, RealPlayer:
http://onyxweb.streamguys.com/pianosolo64.m3u
Windows Media Player:
http://onyxweb.streamguys.com/pianosolo64.asx




Windows Media Player Errors - Tips and Tricks...
 

Error Message: Windows Player Cannot Access the File. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct..."
This is the most common error we see in Windows Media Player. Basically, it just means that, for whatever reason, your computer cannot see our streaming server. There are any number of possible reasons for this - it could be network congestion or a firewall issue, but 99% of the time you see this error, it's a problem with the login information you're entering.

Read up on what to do when your password is not accepted.




Error Message: The Server Received Invalid Data....
Usually when this happens, just click on the Play button in Windows Media Player and it will buffer and start playing properly.





Error Message: DAP Could Not Be Loaded...
This is a very rare message that has something to do with a browser add-on called DAP that serves
as a download accelerator. You can read about it here. One listener that encountered this issue solved the problem by bypassing (or removing) a registry file called "npdap.dll."  It should be said that messing with your registry is a risky business, so don't touch it unless you know what you're doing (or find someone who does.)


Misc. Stuff...


How to Create a Desktop Icon on the PC

First, go to your desktop, right click on it and then select the option to create a new Shortcut. A dialog box will come up. In the space that comes up where it asks you the location, paste this URL: http://onyx.streamguys.com/pianosolo?u=username&p=password

Click on "Next" and you'll be prompted to name your shortcut.... call it Whisperings PureStream. Then click on Finish.

You'll now have an icon on your desktop that you click to get right into the stream. You won't have to enter your login information. You may get a prompt confirming to open the link with Windows Media Player, but if you do, just click OK to open it and start the stream.

Now that you have a shortcut icon on your desktop, you can can click on that icon and drag it onto your start menu and it will appear there if you'd like it to.

The negative thing about listening this way is that you won't see the playlist. But you can open that up in your browser by opening up this URL: http://www.solopianoradio.com/pro/playing.html . Just open that and you'll see what's playing.



Stopping the Little Pop-Up Window When Windows Media Player is in the Task Bar

If you're running Windows Media Player in the Task Bar Toolbar, WMP pops up an "enhancement" box every time your cursor passes over (or near) the player in your task bar. This can be very annoying as the pop-up comes up even when you don't mean it to when your cursor falls into that area of your screen.

To turn this off, right-click your mouse on an empty spot on your task bar (or right over the clock) and you'll see a menu come up with "Toolbars" as an option. Click on that and you'll see "Windows Media Player" listed. Uncheck that and it will take Windows Media Player out of your task bar. Now when you play it, Windows Media Player will remain in the background.




How Do I See What's Playing Now?
To see what's playing at any time, just click on this link to open our Now Playing page.





What Ports Does PureStream Use?

For PureStream for iTunes, we use Port 3120
For PureStream for Windows Media Player, Port 80
For the 56k free stream, we use Port 21388
For the 64k free stream, we use Port 8133
The Customized Flash Player uses Ports 2470 for authentication and 1935 for the player itself.
 



Any Other Questions or Problems?

Contact support@solopianoradio.com . Please include your phone number in your email.

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