Whisperings PureStream:
Common Questions and Answers...


The Top Ten Questions Asked...
These questions cover about 95% of all support inquiries to us about Whisperings PureStream.

1) I lost/forgot my login info...  read answer here
2) I haven't received my login information... read answer here
3) It won't take my password... read answer here
4) I still hear the commercials... read answer here
5) How do I log into Whisperings PureStream? read answer here
6) How can I set PureStream up with my device? read answer here. This question is in reference to Soundbridge/Squeezebox/Sonos/iPhone and other devices we support.
7) The Stream is buffering, stopping, skipping... read answer here.
8) I try to connect but nothing happens. I don't get a login prompt... read answer here.
9) How do I cancel my account? read answer here.
10) How do I change my password? read answer here.

Don't see your question here? Those are just the top ten. We have more! Check these.




Question: I Lost and/or Forgot My Password!
Just email David at dnevue@rainmusic.com and he'll get that for you. Be sure to include your phone number in case our emails don't get through to you due to email filtering. Note that if you've been successfully logging in for awhile and suddenly you can't, it may be that your Whisperings subscription has expired. David can check on that for you, too.




Question: I Haven't Received My Login Information...
If you signed up via PayPal, your login information was immediately sent to you in a "Welcome" email via an automated process. If you haven't received that "Welcome" email, check your spam folder to see if it got caught by one your spam filters. If you still don't see it, just email David at dnevue@rainmusic.com and he'll get that for you. Be sure you send your phone number as well, just in case our emails don't get through to you.

If you signed up using a credit card, your login information will be emailed to you as soon as your account is set up. Please allow 24 hours for that, as we have to set up your account manually and we could be eating, sleeping, at church, with the family (we aren't in front of our computer 24/7!). In most cases, though, your account will be set up within just a few hours. If, after 24 hours, you haven't received your login information, check your spam folder to see if your "Welcome" email got caught by your spam filters. If you still don't see it, just email David at dnevue@rainmusic.com and he'll get that for you. When you email David, be sure to include a phone number he can read you at.




Question: It Won't Take My Password - The Login Screen Keeps Coming Back
If you are entering your login information and the login screen keeps coming back (or comes back three times before erroring out), it means one of four things...

1) You're not matching upper/lower case on your username/password. Your username and password are CaSE SeNSiTiVE. If you don't match the upper/lower case on the username/password sent to you, the login prompt will just keep coming back (it will error out after three attempts).

2) You're not entering your login information correctly. Your username is (in most cases) the email address you signed up with. Your password will vary, depending on how you signed up. In either case, your login information is sent to you via email as soon as your account is set up. If you haven't received that, check your spam folder. If you need it resent to you, email David Nevue directly at dnevue@rainmusic.com and he'll resend that to you. Be sure to include your phone number in all correspondence.

3) You're account has expired or was canceled. You should receive a notification a week prior to your account expiring to let you know your term is up. If you need to verify the date your account expired, just email David Nevue directly at dnevue@rainmusic.com and he'll check into that for you. If you know your account as expired or was previously canceled and you want to renew, you can renew your subscription here.  

4) Your account isn't setup yet. If you signed up using a credit card, we have to manually set up your account. In most cases, that will happen within a few hours (during business hours, 8am-4pm PST.) If you place your order after business hours or on the weekend, please allow extra time. If you don't receive your login info within 24 hours, email David Nevue directly at dnevue@rainmusic.com and he'll resend that to you. Thank you for your patience.




Question: I Signed Up for Whisperings PureStream, but I Still Hear the Commercials!
If you are hearing the commercials, that means you're tuning into the free stream, not Whisperings PureStream. You need to login to Whisperings PureStream to get our commercial free stream. See the answer to How to Login to Whisperings PureStream (next question below).





Question: How Do I Log Into Whispering PureStream?
There are two ways to login. First, you can login through the Whisperings home page. We've got a flash player there, and you can login straight from that. Just enter your username and password, click on "login" and you're in. If you prefer, you can log in direct from your favorite media player. You'll find instructions on how to do that right here. , and secondly, you can login direct from your media player.




Question: How Can I Set Up PureStream with My Device?
Whisperings PureStream will work with most devices we've encountered. However, to get around the login prompt that most devices don't support, we have to provide you with a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to enter it.

Here's a list of the devices that we know PureStream works with. Most of these work with either our Custom MP3 Stream URL, or the Custom Windows Media Stream URL.  The URL you need is indicated, with a link to the appropriate instructions:

Note that in all these cases we have to set up a special URL for you that will allow you embed the username and password in the URL. Just email David at dnevue@rainmusic.com and he'll get that set up for you.




The Windows Media Stream URL
The Windows Media Stream URL is formatted like this: http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD .
Note that you need a special account set up to use this URL as it won't work if you use an email address for the username (because of the @ sign). If you don't have a custom URL yet and you need one, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that.




The MP3 Stream URL
The MP3 Stream URL is formatted like this:
http://username:password@live.str3am.com:3120/secure .
Note that you need a special account set up to use this URL as it won't work if you use an email address for the username (because of the @ sign). If you don't have a custom URL yet and you need one, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that.




How Do I Set Up PureStream to Work with the Denon AVR?
There are two steps required to listen to Whispering PureStream through your Denon web radio
equipped receiver. 

Step One: Setup Radio Denon 
1.  Log in to your account at www.radiodenon.com or create one if you don't have one yet.
2.  Find the option for "My Added Stations". The location on www.radiodenon.com for this option depends on how many favorites you already have saved.
3.  Once you click on the option, click  "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
       
    Station Name: Whisperings PureStream
    Station URL: http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD . You'll need to     enter that URL and replace USERNAME and PASSWORD with the login credentials you were supplied     for Whisperings PureStream.
    Location: Eugene, OR
    Genre: Classical      
    Type: WMV

4.  When you are done click "Go" again. 
5.  You should now see Whisperings listed under the "My Added Stations" banner.
6.  Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.

Step Two: Setup Your Receiver
1.  Turn on your Denon web radio equipped receiver. 
2.  Go to the Internet/Web radio source.
3.  Search under "Internet Radio/Added Stations" for Whisperings. 
4.  You can save your Whisperings radio station to your "Favorites" or to a "Preset".




How Do I Set Up PureStream to Work with the Droid?
So far, we've only found one way to tune into Whisperings PureStream using your Droid...

1) First of all, you'll need at least version 2.0 of the Adroid OS. So make sure you have that.
2) You then need a Custom MP3 Stream URL for your PureStream account. If you don't have a custom URL yet and you need one, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that.
3) Once you have your Custom MP3 Stream URL, create a free account at YourMuze FM
4) At YourMuze FM, go to "Stations," in the menu, then click on "Add a New Station" then enter your Custom MP3 Stream URL. Name it "Whisperings PureStream"
5) Browse to m.yourmuze.fm on your mobile phone, log in and pick Whisperings PureStream from your list.

You should be good to go at that point.  




How Do I Set Up PureStream to Work with the iPhone, iPad or iPod Touch?
You need the Whisperings iPhone/iPad app, which can be purchased from the Apple iTunes Application store. Details on that here.




How Do I Set Up PureStream to Work with Pocket Tunes Radio and my iPhone?

1) Open Pocket Tunes
2) Tap on Favorites (assuming that's where you want to put the station, you can move it later.)
3) Tap on "Edit"
4) Tap ion the plus sign on the left upper side
5) Enter a name for the station (Whisperings PureStream)
6) Under URL, enter: http://onyx.streamguys.com/pianosolo?u=username&p=password
Where 'username' is your PureStream username (usually your email address) and 'password' is your PureStream password. If your username for Whisperings PureStream is "dave@mycompany.com" and your password is 'mypass'. The link would look like this:
http://onyx.streamguys.com/pianosolo?u=dave@mycompany.com&p=mypass . Note you do have to match the case on that. Leave everything else as in and press "done", then  "Save", and "Done".
At that point you should be able to play the station by tapping on it in your favorites.
 



How Do I Set Up PureStream to Work with WunderRadio and my iPhone?

1) Open WunderRadio
2) Tap Stations
3) Tap the URL bar on top and enter http://onyx.streamguys.com/pianosolo?u=username&p=password where 'username' is your PureStream username (usually your email address) and 'password' is your PureStream password. If your username for Whisperings PureStream is "dave@normsoft.com" and your password is 'mypass'. The link would look like this:
http://onyx.streamguys.com/pianosolo?u=dave@normsoft.com&p=mypass .  
4) Tap + sign on the right to add the station

From here, you should be able to tune in. Add it to your favorites so that it's easier to access.
 



How Do I Set Up PureStream for use with Reciva?
Go to the Reciva web site and login to your account. Then go to the "My Streams" link. From here you can add a new stream. Enter "Whisperings PureStream" and then add your custom URL. The URL for Reciva is formatted like this: http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD . Note that you need a special account set up to use this URL as it won't work if you use an email address for the username (because of the @ sign). If you don't have a custom URL yet and you need one, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that.



How Do I Set Up PureStream with the Roku Soundbridge?
You'll need a special URL to optimally work with Roku. While the Soundbridge will work using your normal login and our Windows Media URL, if you use that you won't see the song titles or artist information. To see that, you'll need a special account set up with our Custom MP3 Stream URL. If you don't have that yet, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that. Once you have that...

    1) Go to the "Roku's" URL. The URL depends on your network configuration - usually it's something like 192.168.1.100 - your Roku manual has instructions on how to find this.
    2) Choose "presets" from the menu near the top of the page
    3) Now enter the custom URL David provided you with: http://username:password@live.str3am.com:3120/secure
    4) Paste this URL into an unwanted address space and add a "Name" (i.e. Whisperings PureStream)
    5) Test the URL by pressing the "play" button
    6) If it works, scroll to the bottom of the page and click "update presets."

    Instructions for this are noted on page 31 of the Roku Instruction Manual (Model 1001), under "Web Page Control."




How Do I Set Up PureStream with Sonos?
 You'll need a special account and our Custom Windows Media Stream URL link to do this, so if you don't have that yet, email David Nevue. Once that account is setup... 

    1) Open the Sonos Desktop Controller.
    2) On the right hand side of the screen, under Music Library, choose Radio.
    3) Click Add New at the bottom of the menu. 
    4) Copy/paste the special PureStream URL David sent you into the Streaming URL box. Your URL will look     something like http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD
    5) If you get an error message about it being the URL not being valid, try typing it in manually, matching the case, rather than copying and pasting the URL.
    6) Enter "Whisperings PureStream" in the Station Name box and click OK.


Instructions for this can also be found on the Sonos web site.

You should be able to launch the broadcast at that point.

One thing to note - Sonos does not support the ID tags in PureStream. That means that when you listen via Sonos, the Sonos player does not display the artist/song title information. So, to get that information, just open up and bookmark this URL in your browser and you'll be able to see what's playing at any given time.



How Do I Set Up PureStream with SqueezeBox?
You'll need a special account and URL link setup to listen to PureStream with the Squeezebox. We need to set you up with a username withouth the @ sign. If you don't have that set up yet, email David Nevue. Once that account is setup, there are two ways to go, depending on which version of Squeezebox you have.

    Slimdevices Squeezebox:
    1) On SlimServer, go to 'radio tune-in' within SlimServer's web interface.
    2) Type in the special Whisperings PureStream URL from the email David sent you. It will look something like     http://username:password@live.str3am.com:3120/secure 
    3) Once you've done this, you can save that stream as a playlist to be recalled later.

    Logitech Squeezebox:
    1)     Open up SqueezeNetwork at http://www.squeezenetwork.com. Log in to your account or create one if you haven’t done so already.
    2) Click on the favorites tab. A the bottom of the page you'll see a place to enter the URL you want to stream.
    3)     The URL format will look slike this:
    http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD
    4)     Whisperings PureStream will now show up in the Favorites folder on the display of your player.  

    Logitech Squeezebox Duet:
    1) Open up the     Squeezebox server, then click on the Advanced tab.
    2) To go the "Web Remote Box", "Tune in URL Section".
    3) Type in the special URL provided to you by us. That will look like this:
    http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD  Then save it.
    4) That will show up in your Squeezebox Receiver and should now on your Squeezebox network. 




How Do I Set Up PureStream with Apple TV?
Note the information we have for Apple TV is a bit scant. We only have the details provided to us by Apple TV customers, so if you get this working using a different process than that listed below, please send the steps you used to David Nevue at dnevue@rainmusic.com

That said, you'll need our Custom MP3 Stream URL for Apple TV. If you don't have this yet, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that. Once you have that, here's what to do...

    1) When in iTunes, open an Audio Stream from the "Advanced/Open Audio Stream" menu and enter your special URL for PureStream.

    2) Make a new playlist in iTunes and drag the Whisperings PureStream item into the new playlist. Don't add any other items to the playlist.

    3) Select AppleTV within iTunes, check the Music tab and be sure the new playlist is checked for the next sync. (If the "Sync entire library" selection is checked, this step is not needed. I chose the "Selected Playlist" option, in which case this step is mandatory)

    4) Sync the AppleTV and the new playlist will show up in the AppleTV section of the iTunes window.

    5) On the AppleTV, the menu path to Whisperings PureStream is: Internet / Radio / Playlists / New Playlist Name add that URL to a playlist in iTunes. Then transfer that playlist to your Apple TV and you're good to go.
     


How Do I Set Up PureStream with the Onkyo Receiver?
You'll need our Custom Windows Media Stream URL for this device. If you don't have this yet, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that. Once you have that, here's what you need to do:

    - The Onkyo TX-NR807 receiver comes with full vTuner Internet Radio Service.
    - Log     into your account at onkyo.vtuner.com (use your unique ID of the unit to log in)
    - Find "My added Stations"
    - Enter a new station name (call it Whisperings Purestream), then enter the special Windows Media URL David provided you. Type a location name (whatever you want) and genre and then set the TYPE to: Windows Media.
    - Click OK and log out
    - Now start up Onkyo, select "Whisperings PureStream" and off you go.


 

How Do I Set Up PureStream with Web TV
You'll need our Custom Windows Media Stream URL for this device. If you don't have this yet, email David Nevue at dnevue@rainmusic.com and he'll get you set up with that.

The steps listed below were provided to us by a listener who successfully set up PureStream with his WebTV. These steps have not been confirmed, so do let us know if they work for you.

    1) Depress the “Type www” blue key on your WebTV keyboard so that http://www. appears on the screen.

     

    2) Depress the “Delete” key four times to delete www. so that only http:// is depicted.

     

    3) Type “onyx.streamguys.com/pianosolo?u=username&p=password” immediately following the http:// so that it looks like this http://onyx.streamguys.com/pianosolo?u=username&p=password

     

    Note:  MSN TV 2 will retain this URL address in memory.  On subsequent visits, the entire URL will appear after typing only the first letter - “o”.  You can arrow down to highlight this URL address.

    4) Depress “Enter” to start/play Whisperings Pure Stream in Windows Media Player.





Question: The Stream Keeps Stopping/Starting/Buffering/Skipping/Disconnecting
If your stream keep buffering, skipping, or just plain stops, that indicates that you're trying to connect to us through an overtaxed network. There's just not enough bandwidth available on the network for you to receive our signal on a continuous basis.

Now the problem is likely with your local network, but it can also be anywhere between you and our server. Between you and our server there could be a dozen or more network hops. If there's a bandwidth problem or network connection problem at any one of those hops, that could effect your ability to receive our stream.

So this can be a tough problem to troubleshoot as the source of the problem could be just about anywhere between you and our streaming server.

The solution to this problem, in most cases, is to tune in using our of our lower bit rate streams. If you can't stream our 128k stream, you will probably be able to stream one of our 64k stream. Here are the URLs to use to stream our low bit rate streams...

For iTunes, WinAmp or RealPlayer, use http://onyxweb.streamguys.com/pianosolo64.m3u
For Windows Media Player, use http://onyxweb.streamguys.com/pianosolo64.asx 

To open up that stream URL...
For iTunes, go to the Advanced/Open Audio Stream menu.
For WinAmp, go to the "File/Play URL" menu.
For RealPlayer, go to the "File/Open" menu.
For Windows Media Player,  go to the File/Open URL menu.

By the way, buffering problems like this have been fairly common with services such as Hughes Satellite where bandwidth is limited. Just make sure if you have a satellite ISP that you are allowed sufficient bandwidth to stream radio.

This can also happen with the use of iTunes with AirTunes with the Airport Express Server. We've seen many connection problems with when you send the Whisperings stream to remote speakers using AirTunes, resulting in the signal skipping continuously or disconnecting entirely. To solve this, make sure AirTunes is set to the "multiple speakers" option so that it includes the computer. To do this, on the iTunes screen, at the bottom toward the right, you'll see a rectangular button that activates a drop down list of available speakers. Here's a photo of it. Select the multiple speakers option. That should solve the problem.




Question: I Try to Connect to the Stream, But Nothing Happens...
If you're using iTunes, RealPlayer or Winamp to listen and you try to open up our stream by nothing happens (you don't get a login prompt), you're most likely looking at a firewall issue. Our icecast stream for these players runs on port 3120, so you need to have that open to get the stream. Some corporate work or college environments block certain ports, and they may be blocking this one by default. Your two options are to a) contact your network administrators and ask if they can open up that port in the firewall or b) try listening via Windows Media Player, which is set at port 80, where most web traffic resides.

If you're using Windows Media Player and you don't get a login prompt, that's pretty unusual. In that case email David Nevue at dnevue@rainmusic.com and he'll work with you to try and find a solution.
 



Question: How Do I Cancel My Subscription?
You can cancel your account from our cancellation page.


Question: Can I Change My Password?
Yes, just email David at dnevue@rainmusic.com . Give him your current username and the password you'd like to change your account to.  




Miscellaneous Questions...
Other questions we get, though less frequently...

Pre-Sales Questions about PureStream
What music players does PureStream support?
Am I limited to how much or how often I can tune in?
How many computers can I listen on?
What do you mean when you say PureStream has a "larger variety" of music?
Is Whisperings PureStream the same as Live365's VIP Program?
What About my Live365 VIP Account?

Connection and/or Sound Problems
The music sounds "fuzzy," distorted or otherwise not quite right
I'm using Windows Media Player and I'm not getting any sound
Do you offer a lower bit-rate (quality) stream? 
Windows Media Player Problems - Tips and Tricks...
Error Message: Windows Player Cannot Access the File...Your Proxy Settings Might Not Be Correct.
Error Message: The Server Received Invalid Data from the Control Connection...
Error Message: DAP Could Not Be Loaded...

Misc. Stuff...
Stopping the Little Pop-Up Window when Windows Media Player is in the Task Bar
How do I see what's playing?
What Ports Does PureStream Use?
Other problems?



Pre-Sales Questions about PureStream

What Music Players does PureStream Support?
Whisperings PureStream works with iTunes, Windows Media Player, RealPlayer and WinAmp. It also works with a pretty long list of devices.  




Am I Limited to How Much or How Often I Can Tune In to PureStream?
No, you can listen as often and as much as you want.  




How Many Computers Can I Listen to PureStream From?
You can tune in from any computer, but only log in from one at a time.




What Do You Mean When You Say PureStream Has a Larger Playlist Than the Free Stream?
The PureStream playlist contains almost twice as many songs as the free stream. So not only are there more tunes, the songs are repeated less often. More songs, larger variety, less repeats.  




Is PureStream the Same as Live365's VIP Program?
No, the two are completely unrelated. The Live365 VIP is Live365's subscription program, and Whisperings PureStream is ours. Live365's VIP program doesn't support Whisperings financially, it supports Live365.com. Obviously, we'd prefer that you sign up for Whisperings PureStream and support this broadcast. However, if you are already a VIP member, you can tune into the Live365 VIP version of Whisperings here. The only difference between the Live365 VIP feed and PureStream is the sound quality. PureStream is CD quality, the Live365 VIP feed is the same sound quality as our free stream. If you'd like to support our broadcast, please do sign up for PureStream, as the Live365 VIP program doesn't support us, it supports Live365.

Here's a chart to show the differences between our the services...

 

The "Free" Stream

Live365's VIP Program

Whisperings PureStream

Cost

It's Free

$5.95-$7.95/month
depending on the term you choose

As little as $2.50/month if you pay for a year's subscription.

Stream Bit Rate?

64k or 96k

64k

128k

Commercial Free?

No

Yes, if you tune
in from here.

Yes

Listen via...

This web site, Live365.com, iTunes, Windows Media Player,
RealPlayer, WinAmp
and a number of portable devices including the iPhone.

Must tune in via Live365.com or devices that support their authentication.

This web site, iTunes, Windows Media Player,
RealPlayer, WinAmp
and a number of portable devices including the iPhone.

Playlist...

Limited number of songs, more repeats.

More songs on the playlist, far less repeats.

More songs on the playlist, far less repeats.

Financially Supports Whisperings?

Nope

No. We do receive a one-time "finders fee" of $1.50 if you sign up for Live365 directly from our station page. We also earn a "royalty" based on total VIP listening hours, but it's insignificant. The total  royalties we receive from Live365 cover only  about 5% of our cost to broadcast.

Yes. Supports us on a monthly basis and helps keep us going.

If you want to support Whisperings financially, PureStream is the way to do that.

 

 

 

 

Read more about PureStream


Connection and/or Sound Problems...


The Music Sounds "Fuzzy," Distorted or Otherwise Not Quite Right.

If you're tuning in via Windows Media Player, make sure you don't have the Graphic Equalizer or SRS Wow Effects turned on. If you do, that tends to spike the bass end of the music and creates a lot of distortion. Piano by it's very nature tends to be heavy on the bass end already. So just turn off the Graphic Equalizer in Windows Media and that will help a lot.




I'm Using Windows Media Player and I'm Not Getting Any Sound

You probably have Windows Media Player muted either directly or indirectly. There's a button on the bottom of Windows Media Player, just to the left of the volume control. You might click that to see if that mute button is turned on.

The other possibility is if you have your sound muted in your PC volume control settings. This is actually fairly common. Assuming you're using a PC, go to your Windows control panel, bring up your Sounds and Audio Devices options, and then click on the Advanced button on the Volume tab. Make sure you don't have any of the options muted or turned down here, especially the Wave settings.



Do You Have a Lower Bit-Rate (quality) Stream?
Yes, we do have a lower bitrate version of Whisperings PureStream. If you get buffering when you try to connect to the 128k feed, try opening these URL's in your player for our 64k feed.

iTunes, WinAmp, RealPlayer: http://onyxweb.streamguys.com/pianosolo64.m3u
Windows Media Player: http://onyxweb.streamguys.com/pianosolo64.asx




Windows Media Player Errors - Tips and Tricks... 

Error Message: Windows Player Cannot Access the File. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct..."
This is the most common error we see in Windows Media Player. Basically, it just means that, for whatever reason, your computer cannot see our streaming server. There are any number of possible reasons for this - it could be network congestion or a firewall issue, but 99% of the time you see this error, it's a problem with the login information you're entering.

Read up on what to do when your password is not accepted.


Error Message: The Server Received Invalid Data....
 Usually when this happens, just click on the Play button in Windows Media Player and it will buffer and start playing properly.





Error Message: DAP Could Not Be Loaded...
This is a very rare message that has something to do with a browser add-on called DAP that serves as a download accelerator. You can read about it here. One listener that encountered this issue solved the problem by bypassing (or removing) a registry file called "npdap.dll."  It should be said that messing with your registry is a risky business, so don't touch it unless you know what you're doing (or find someone who does.)


Misc. Stuff...


Stopping the Little Pop-Up Window When Windows Media Player is in the Task Bar
If you're running Windows Media Player in the Task Bar Toolbar, WMP pops up an "enhancement" box every time your cursor passes over (or near) the player in your task bar. This can be very annoying as the pop-up comes up even when you don't mean it to when your cursor falls into that area of your screen.

To turn this off, right-click your mouse on an empty spot on your task bar (or right over the clock) and you'll see a menu come up with "Toolbars" as an option. Click on that and you'll see "Windows Media Player" listed. Uncheck that and it will take Windows Media Player out of your task bar. Now when you play it, Windows Media Player will remain in the background.



How Do I See What's Playing Now?
To see what's playing at any time, just click on this link to open our Now Playing page.




What Ports Does PureStream Use?
For PureStream for iTunes, we use Port 3120
For PureStream for Windows Media Player, Port 80
For the 56k free stream, we use Port 21388
For the 64k free stream, we use Port 8133
 



Any Other Questions or Problems?
Contact David Nevue via email. Please include your phone number in your email.

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